LE LAM VINH PHUONG
North York,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
ADMIN OFFICER
MVC - My Visa Consulting Inc
08.2023 - Current
- Handle document stuffs, take care of customer emails, phone calls then note down information and transfer to other departments, arranging employees working shifts, controlling supplies and transportation for company, manage and plan for some offline meetings or team building activities
- Improved overall department efficiency by streamlining processes and implementing new policies.
- Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
DIRECTOR - SHAREHOLDER
STP Trading JSC
06.2016 - 05.2022
- Controlling all of activities and legal documents in company, working as B2B to maintain connection in order to build up relationship with customers, problem solving and come up for solutions, check up legal detail of company contracts, updating real estate market, transportation field to control company income
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Evaluated company documentation to verify alignment with regulatory requirements.
CUSTOMER SERVICE
Resort Vacations Co., Ltd
12.2017 - 12.2020
- In charge of explaining the contract and legal issue, solve customer’s problem, follow up and keep a good relationship with customer, deal with another departments to highest customer’s satisfaction, maintain the volume of customer who use the service, convince customer in trying new service and upgrade the contract in case to increase company income
BUSINESS CONSULTANT
Bin Media Co.,Ltd
07.2015 - 10.2016
- Deal with government procedure, arrange document and handle to create bank account for local and foreign customers, translate in needed, do the research about the foreign market, handle system to maintain the number of customer, fulfill customer request and solve the problem in case
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Evaluated customer needs and feedback to drive product and service improvements.
MARKETING EXECUTIVE
Mox Deals Vietnam JSC
05.2014 - 05.2015
- Maintain marketing campaign, handle digital marketing, support sales and production department in importing product, reach up customers individually and organizationally to introduce product, build up relationship with customers to support sale team
- Oversaw 7 persons in marketing team, promoting continuous improvement, enhancing processes and reducing costs as head of highly efficient and profitable group.
- Coordinated appointments and meetings for marketing director with the active projects.
CABIN CREW MEMBER
Vietjet Aviation JSC
10.2013 - 01.2014
- Attend cabin crew recruit and working process
PERSONAL DIRECTOR ASSISTANT
Asia Travel Group Pte Ltd
08.2012 - 01.2013
- Manage SGmedicaltour.com webpage, translate Sgmedicaltour information to Vietnamese for the new market in Vietnam, provide quotation to customer, plan leisure tour packages, design a tour, be a tour-guide for Singaporean in Vietnam and Vietnamese in Singapore, plan medical tour packages, update Visa File, maintain Daily Cash Records, assist in filing, prepare tour flyer, collate feedback from customers, send off group customers, liaise with tour operators, book of flights / travel services, make tour arrangements, prepare Cooperate Documents for Conference, prepare Accessible Brochure, prepare SGmedicaltour Brochure, prepare Corporate CD, handle day-to-day operations, interact with customers in office and guide patients on their medical tour, maintain cleanliness of area, create a Data Base for the company future usage, assist in issuing of receipts, decorate workplace for different occasions
HUMAN RESOURCES ASSISTANT
Nguyen Du Park Residence Ltd
06.2011 - 12.2011
- Maintain annual leave and social insurance, arrange working schedule for staffs, evaluate staff’s working behaviour, recruit employees, calculate salary, arrange check in – check out schedule, do daily report and bills, provide information for customers, make reservation and registration, do provisional guest documents for government
Education
HND Diploma - Hospitality Management
Pearson Institude
08.2014
Skills
- Fluent in English
- Vietnamese
- Japanese (basic)
- MS Word
- MS Power Point
- MS Excel
- Community Relations
- Report Preparation
- Investigation leadership
- Search and seizure
- Evidence storage
- Analytical Thinking
- Project Planning
Activities
- Helper for “Nu cuoi 1” restaurant. This is a government restaurant cooperate to Eximbank providing lunch for low-income people.
- Completed “Green Summer” of government
References
- Paul Penfold, +84 1225099710, Director of NTT University
- Moon Vu, +1 647 331 7730, Director of MVC Inc
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Japanese
Elementary
Timeline
ADMIN OFFICER
MVC - My Visa Consulting Inc
08.2023 - Current
CUSTOMER SERVICE
Resort Vacations Co., Ltd
12.2017 - 12.2020
DIRECTOR - SHAREHOLDER
STP Trading JSC
06.2016 - 05.2022
BUSINESS CONSULTANT
Bin Media Co.,Ltd
07.2015 - 10.2016
MARKETING EXECUTIVE
Mox Deals Vietnam JSC
05.2014 - 05.2015
CABIN CREW MEMBER
Vietjet Aviation JSC
10.2013 - 01.2014
PERSONAL DIRECTOR ASSISTANT
Asia Travel Group Pte Ltd
08.2012 - 01.2013
HUMAN RESOURCES ASSISTANT
Nguyen Du Park Residence Ltd
06.2011 - 12.2011
HND Diploma - Hospitality Management
Pearson Institude
Similar Profiles
Osmond OrisakweOsmond Orisakwe
Customer Service Information Specialist at MVCCustomer Service Information Specialist at MVC
Dhirender SinghDhirender Singh
Senior Director, Data Science at Visa Consulting and AnalyticsSenior Director, Data Science at Visa Consulting and Analytics
Juan De La CruzJuan De La Cruz
Technical Support Analyst at Aditi Consulting - VisaTechnical Support Analyst at Aditi Consulting - Visa