Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lekshmy Poovakulathu Gopalakrishnan nair

London,Ontario

Summary

Accomplished Restaurant Manager and Crew Trainer with a proven track record at Burger Space in enhancing operational efficiency and customer satisfaction. Expert in employee training and cash handling, demonstrated leadership and active listening skills have driven significant improvements in service quality and workplace safety.

Overview

3
3
years of professional experience

Work History

Crew Trainer

McDonald's
03.2023 - Current
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.

Restaurant Manager

Burger Space
06.2021 - 04.2022
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.

Education

Bachelor of Science - Software And Information Systems Testing

Fanshawe College
London, ON
08.2023

Skills

Customer Service

Employee Training

Cash Handling

Team Leadership

Food Safety (Food Handler) Certification – SafeCheck Advanced

Workplace Safety

Languages

English
Full Professional
French
Elementary

Timeline

Crew Trainer

McDonald's
03.2023 - Current

Restaurant Manager

Burger Space
06.2021 - 04.2022

Bachelor of Science - Software And Information Systems Testing

Fanshawe College

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Lekshmy Poovakulathu Gopalakrishnan nair