Summary
Overview
Work History
Education
Software & Tools:
Technical Skills:
Soft Skills:
Languages
Timeline
Generic

Lekshmi Rajendran

Yarmouth,NS

Summary

Detail-oriented Business Systems Analyst with experience in implementing and maintaining mobile solutions, back-office applications, and system integrations. Skilled in supporting front-line service providers to ensure smooth adoption and effective use of technology. Seeking to apply my expertise in business analysis, system support, and process improvement to enhance operational efficiency in home health applications.

Overview

7
7
years of professional experience

Work History

Administrative Assistant II

VON
08.2024 - Current
  • Provided exceptional leadership through clear communication, setting expectations, and providing support to team members as needed.
  • Strong communication skills to liaise between clients, IT teams, and technical solution providers.
  • Experience in developing documentation, test cases, and training materials for system implementation.
  • Recorded, organized, and distributed meeting minutes, documenting key discussions and action items for follow-up.
  • Coordinated hiring processes, including scheduling interviews, conducting reference checks, and facilitating candidate communications.
  • Collected and analyzed data, preparing reports to enhance process efficiency and support business operations.
  • Led client requirement-gathering sessions, conducting meetings and delivering effective presentations to stakeholders.
  • Designed and documented system processes, maintaining up-to-date records on current and planned developments.
  • Analyzed and troubleshot adoption challenges, providing corrective actions for system, process, or technology-related issues.
  • Monitored user data entry processes and established data maintenance best practices.
  • Reviewed and resolved help desk tickets related to Procura and AlayaCare, ensuring timely issue resolution.
  • Responded to and analyzed an average of 40 emails per day, ensuring timely and accurate communication.

Customer Service Representative

NTT
12.2021 - Current
  • Prepared budget ledgers for various projects.
  • Assisted in recognizing variations in actual expenditures to budget.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Assistant DevOps Engineer

UST Global Trivandrum
08.2018 - 03.2021
  • Worked closely with development and IT teams to improve system reliability, scalability, and security.
  • Maintained and updated DevOps documentation, including deployment processes, best practices, and system configurations.
  • Supported version control and repository management using Git/GitHub/GitLab, ensuring smooth collaboration and deployment workflows.
  • Created, managed, and tracked DevOps tasks in Jira, ensuring efficient workflow management and issue resolution.
  • Collaborated with development teams to streamline software releases, resulting in faster timetomarket.
  • Enhanced collaboration with development of automated testing frameworks, ensuring higher quality releases.
  • Monitored and maintained cloud-based infrastructure (AWS/Azure/GCP), ensuring high availability and performance.
  • Prepared and presented recurring reports to track solution effectiveness and user adoption rates

Weekend Manager

Circle K
06.2022 - 08.2024
  • Prepared cash drawers, counted totals and prepared bank deposits.
  • Tracked deliveries from inception through customer receipt.
  • Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Crew Trainer

McDonald's Restaurant
01.2022 - 06.2024
  • Monitored store inventories to ensure an adequate supply of stationery.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.

Education

Big Data Analytics - Business Analysis

Georgian College of Applied Arts And Technology
Barrie, ON

Bachelor of Science - Information And Computer Systems

PRS College of Engineering And Technology
Kerala, India

Software & Tools:

  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Microsoft Project
  • Workforce Management Systems
  • Mobile Device Configuration & Management
  • Home Healthcare Systems (Procura, AlayaCare, CellTrak)

Technical Skills:

  • Business & System Analysis
  • Mobile Application Implementation & Support (Android-based systems)
  • System Configuration & Maintenance
  • System Integration & Interoperability
  • Requirements Gathering & Documentation
  • Test Planning, Unit Testing & UAT Support
  • Staff Scheduling & Workforce Management Systems
  • Reporting & Data Analysis
  • IT Help Desk & Troubleshooting (Procura, AlayaCare, CellTrak)
  • Change Management & Process Improvement
  • Business Process Redesign

Soft Skills:

  • Strong Communication (Written, Verbal, Presentation)
  • Stakeholder & Vendor Management
  • Problem-Solving & Critical Thinking
  • Time Management & Prioritization
  • Documentation & Technical Writing
  • Relationship Building & Facilitation
  • Decision-Making & Analytical Thinking
  • User Training & Support
  • Team Collaboration & Coaching

Languages

English
Full Professional
Malayalam
Native or Bilingual
Tamil
Professional Working
Hindi
Elementary

Timeline

Administrative Assistant II

VON
08.2024 - Current

Weekend Manager

Circle K
06.2022 - 08.2024

Crew Trainer

McDonald's Restaurant
01.2022 - 06.2024

Customer Service Representative

NTT
12.2021 - Current

Assistant DevOps Engineer

UST Global Trivandrum
08.2018 - 03.2021

Big Data Analytics - Business Analysis

Georgian College of Applied Arts And Technology

Bachelor of Science - Information And Computer Systems

PRS College of Engineering And Technology

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Lekshmi Rajendran