Lekisha Sweet
Richmond
Summary
Accomplished property management professional with 26 years of demonstrated success in Housing and Urban Development (HUD) sites, Low-Income Housing Tax Credit (LIHTC) sites, and market-rate housing. Certified Tax Credit Specialist (TCS), Certified Occupancy Specialist (COS), and Rural Development (RD), consistently surpassing expectations on audits, with a proven track record of success, including achieving a 100% passing score on several Low-Income Housing Tax Credit (LIHTC), lender and company-based audits. Committed to delivering exceptional customer service and adept at transforming challenging properties into thriving assets within 90 to 120 days.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director of Property Management
CPMC Property Management
Richmond
06.2019 - Current
- Oversee CPMC Property Management operations for all properties, ensuring that operations are following all regulatory and legal requirements and organizational policies
- Assist in the development and monitoring of the annual property budgets and maintenance/capital improvement plans to enhance the operations for each property
- Resolve conflicts between property management staff, maintenance, and resident services staff and residents
- Prepare monthly project status reports for Senior Management
- Ensure organizational compliance with all federal, state, and local housing laws
- Develop and maintain property management systems, policies, and procedures in collaboration with staff
- Build and maintain strong working relationships with residents and residents associations
- Participate in project planning with Housing Development division in areas such as: rent-up and marketing, design input, development of operating proformas, relocation planning, income certification systems, marketing strategies, etc.
- Supervise Resident Services staff on joint issues such as high-risk tenants and community living housing environments
- Participate in organizational planning with Executive Director, Deputy Director, Director of Operations and other division managers
- Establish and maintain positive working relationships with external agencies (HUD representatives, city officials, community groups, etc.) in relation to property management
- Review all leasing activities related to compliance including but not limited to, monitoring approval system for all move-ins, evictions, inspections, work orders, vendor contracts and marketing
- Supervise, train, and oversee property management staff to ensure performance reviews, work goals and Department’s Annual Work Plans are completed
- Implemented a PM training program with 100% success rate for any persons who were interested in property management with minimal to no experience
- Work with HR and upper management to recruit, interview, and hire supervised position vacancies.
- Assure that occupancy is limited to qualified residents; unit assignments are appropriate; waiting lists are properly maintained. Coordinate a compliance appropriate applicants review process.
- Review and/or create written procedures for site visits, including random spot checks for annual re-certifications and tenant files
- Monitor compliance performance using the Yardi system and randomly selected file reviews
- Working with the Asset Manager, review on-site staff’s work regarding annual recertifications and monitor recertification schedules, timeliness, and accuracy
- Train staff as necessary on compliance issues
- Maintains accurate records and correspondence related to compliance issues
- Ensure that on-site staff are implementing resident retention and renewal programs in full compliance with all regulatory requirements
- Review monthly building rent and physical inspection reports for compliance Issues
Community Director
FPI Management, Inc.
Stockton
09.2018 - 06.2019
- Supervises Property Managers and supports them in supervision of their staff; coaches and mentors’ staff and contributes to developing a pleasant working environment that allows those within it to thrive.
- Holds assigned Property Management staff accountable for a high level of performance, teamwork, and customer service.
- Responsible for recruitment of staff within fill vacancies with quality staff.
- Responsible for completing timely performance evaluations of staff, and for assisting and reviewing performance evaluations of staff within portfolio.
- Meets departmental financial objectives and goals for assigned portfolio.
- Ensures that sound financial management of properties is being followed.
- Prepares annual operating and capital budgets; monitors budget performance and prepares summary reports of same.
- Reviews and approves expenditures within specified budgetary guidelines.
- Negotiates and/or evaluates contracts and makes recommendations.
- Supervises collection procedures of delinquent accounts and residents’ accounts receivables following the guidelines of the organization.
- Attends and participates in portfolio related activities and meetings
- Attends meetings requested by regulatory agencies.
- Oversees resident evictions as managed by Property Manager; assists with investigating complaints.
- Ensures compliance with all leases, house rules, attachments and regulatory requirements.
- Represents in legal matters relating to resident relations, evictions, contract compliance, etc. as needed.
- Participates in and ensures adherence to approved marketing program in compliance with federal, state, local and regulatory requirements.
- Inspects properties within portfolio at least once a month to ensure the highest standards are maintained.
- Evaluates effectiveness and efficiency of maintenance, grounds, and housekeeping operations.
- Conducts periodic inspections of vacant apartments for market‐ready condition.
- Analyzes the condition and the operations of assigned portfolio and makes recommendations for improvements.
- Manages capital needs projects within portfolio as needed and anticipates needs for such projects.
Regional Supervisor Central Valley
Domus Management Company
Oakley
07.2017 - 09.2018
- Supervising over 14 buildings
- Supervising over 60 employees
- Facilities management, leasing, rent receipting, rent roll management, income certification, documentation, and notice preparation for legal actions for assigned sites.
- Oversee multiple buildings complexes from King City - Oakley
- Personnel management including recruitment, screening, hiring, supervision, training, evaluation and disciplinary actions of office and building staff: maintenance technicians and clerks.
- Develop vendor list, solicit bids and prepare documentation of accounts payable for payment.
- Interact with, coordinate, and serve as liaison between the services dept.
- Perform quality control inspections to ensure adherence to contract specifications and industry standards.
- Compose and document correspondence regarding the collection of charges, warning letters and legal actions
- Maintained audits for the property, Company, TCAC, Sec 8
- Maintained Weekly, Monthly, and Quarterly Reports
- Acting property manager when the building is needed
- Lease up of several new buildings
- Maintained property management database Yardi
- Oversee the management of the facilities of the complex, to include the multiple-craft custodial and maintenance services provided by a range of outside contractors and vendors.
- Oversee activities of contractors, vendor personnel, and suppliers.
- Monitor contracts for compliance and controls costs; monitors general expenditures of unit; performs quality control inspections to ensure adherence to contract specifications and industry standards.
- Restore occupancy from 70% to 100% trending monthly
- Developed 100% rent collection for each site
Director of Compliance /Compliance Manager - TCAC/HUD Specialist
Oakland Affordable Housing Group
Oakland
07.2017 - 10.2017
- Responsible for file compliance at each property in portfolio
- File review for approval and denial process
- Clean and clear file non-compliance issues
- Train staff in all TCAC and HUD policy and procedures
- Liaison between Tax Credit Allocation Board and Owner
- Reports directly with Owner for all file compliance issues
- Customer service
- Interact with residents to conduct recertification's and new move in
- Liaison between tenants and applicant to explain process, rules and procedure when they are over income
- File audit preparation for all upcoming audits
- Conduct compliance staff meeting and information to staff
- Update all new compliance rules via TCAC, HUD and all other lending sources that apply to buildings
- Implement file organization system and file set up for properties
- Assist owner with direct sell and buying of upcoming residential and commercial property
- Successful served and maintain all legal notices for lease violations and compliance violations
- Solicited bids and new vendor contracts at comparable prices though past networking relationships
- Implemented Yardi software use to the company to ensure compliance success
- Trained staff on Tax Credit compliance and Yardi software
Community Manager
Avanath Realty
Sacramento
12.2014 - 07.2017
- Tax Credit and Market Rate multi-property experienced
- Maintained Delinquency under $1,000.00 with 100% collection of rents
- Nonpayer of rents successful evicted within 30 days
- Several months 100% collection sending no one to eviction
- Worked with Sac PD to get bait cars on property which eliminated car theft and break into cars and units
- Property was taken over by new owner, transitioned ownership and kept the property in order during the transition
- Maintained 98% -100% occupancy for Market Rate and Tax Credit units
- Responsible for maintaining desired financial benchmarks, monitoring and analyzing monthly financials for each property in the portfolio
- Conducts site visits daily between each site, responsible for maintaining physical assets
- Supervises Assistants, and all other site staff
- Complete Recertification on time
- Maintain delinquency
- Maintained budget within guidelines for property satisfaction
- Raised rent with to gain $30,000 more in revenue and maintained 100% after notices were effective
- Lowered tenant complaints, applied great customer service and compassion
- Worked directly with SHRA Sacramento Housing on Bond units, audit and compliance
- Attended monthly NNAHMM
- Develop a relationship with the Sacramento Police Department to implement a police liaison force for the property to clean up crime
- By walking the property daily developed a great tenant/landlord relationship for trust, safety and honesty onsite
- Mentored and guided leasing agent to promotion of now assistant manager in under a year
- Recertifications are completed 3 months ahead of the due date
Community Manager
EPMI
Oakland
09.2013 - 12.2014
- Acts as Liaison between site and central office, conducts monthly meetings
- Responsible for file compliance at each property in portfolio
- HUD/Tax Credit multi-property experienced
- Responsible for maintaining desired financial benchmarks, monitoring and analyzes monthly financials for each property in portfolio
- Conducts site visits daily between each site, responsible for maintaining physical assets
- Supervises Assistants, and all other site staff
- Complete Recertification on time
- Maintain delinquency
- Pass OSHA inspection and reduced fines from $4000.00 to $400.00
- Pass 100% City Audits of building major deficiencies at properties
- Lowered tenant complaints, applied great customer service and compassion
- Solicit bids for maintenance contractors and construction projects and participates in the selection of contractors.
- Market facilities usage to tenants and others; coordinates and schedules the use of facilities for meetings, classes, conferences, and other special events.
- Solicit and identify potential tenants for the property; schedule, meet, and show property to prospects; evaluate needs of prospects and refers for further negotiation, as appropriate.
General Manager
TNDC
San Francisco
11.2009 - 01.2013
- Experience working with an affordable housing provider and/or management company in the capacity of Property Manager.
- Working knowledge of applicable local and federal housing laws, including Fair Housing and Landlord & Tenant laws.
- Extensive knowledge and experience with HUD Occupancy and Compliance regulations, TCAC and other affordable housing rules and regulations.
- Knowledge of property maintenance, property marketing, and financial aspects of property management.
- Knowledge of employment laws as they relate to equal opportunity, hiring, training, evaluation and termination.
- Highly skilled in MS Office (Particularly Excel, Word and Outlook) and Onesite
- Maintained two 100% Tax Credit Audits
- Maintained 100% file audit of Merrit, NEF, CalFHA
- Occupancy certification (COS) and tax credit certified (TCS)
- Pro-active in identifying and proposing solutions, with the ability to exercise sound judgment in all matters.
- Excellent written, oral communication and presentation skills, with the ability to write reports, business correspondence, ability to effectively present information to top management, public groups and officials, and/or boards of directors
- Successful audits with NEF, MOH and Tax Credit Allocation Board
- Supervising a staff of 12
- Achievement awards received for reaching quarterly Net Cash operating Goals and Certificate of Completion for Fair Housing.
- Maintaining units under Housing Authority, LOSP (formerly Homeless), MHP supportive housing, Project Based section 8 and Shelter Plus Care
- Successfully cleared 3 years behind rectification in 1 year
- Successfully cleared a $60,000 delinquency from the SFHA
Education
Business Administration
Contra Costa College
San Pablo, CASan Jose State University
San Jose, CASan Francisco State University
San Francisco, CAHigh School -
Balboa High School
San Francisco, CASkills
- Budget management
- Regulatory compliance
- Financial analysis
- Customer service
- Data analysis
- Project management
- Team building
- Conflict resolution
- Training and development
- Property inspections
- Rent collection
- Facilities management
- Capital improvement
- Property operations
- Portfolio management
- Tenant relations
- Fair housing compliance
- Accounting operations
- Eviction procedures
- Property management expertise
- Occupancy management
Certification
- LITHC CERTIFIED, I am a tax credit specialist with a 97% passing score - obtained 2007
- COS CERTIFIED, I am HUD/COS certified – obtained 2009
- Fair Housing, I have passed fair housing every year since 2000
- RD Certified, I am Rural Development certified - Obtained 2017
- HUD/ EIV / SAVE, Access and certified – 2013
- Compliance Basic, 2000
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
References
References available upon request.
Timeline
Director of Property Management
CPMC Property Management
06.2019 - Current
Community Director
FPI Management, Inc.
09.2018 - 06.2019
Regional Supervisor Central Valley
Domus Management Company
07.2017 - 09.2018
Director of Compliance /Compliance Manager - TCAC/HUD Specialist
Oakland Affordable Housing Group
07.2017 - 10.2017
Community Manager
Avanath Realty
12.2014 - 07.2017
Community Manager
EPMI
09.2013 - 12.2014
General Manager
TNDC
11.2009 - 01.2013
Business Administration
Contra Costa College
San Jose State University
San Francisco State University
High School -
Balboa High School
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