Lekha Chhibba
PORT COQUITLAM,BC
Summary
Results-driven professional with extensive experience in travel management, client onboarding, and technology deployment. Proven ability to streamline operations, enhance customer experience, and optimize online booking tools. Adept at handling large-scale client implementations, troubleshooting complex issues, and providing strategic support and seeking opportunities to contribute expertise in corporate travel, implementation, and client success.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
8
8
years of professional experience
Work History
Sales Associate
7-Eleven Inc.
05.2023 - Current
- Deliver exceptional customer service in a high-volume environment, ensuring customer satisfaction
- Manage cash transactions, process sales, and maintain inventory accuracy
- Handle merchandise forecasts, ordering, and stocking with strong attention to detail
- Perform administrative tasks including daily cash reconciliation, sales reports, and store records management
- Assist in scheduling staff shifts and coordinating team meetings to enhance efficiency
- Address customer inquiries and complaints, ensuring timely resolutions
Product Deployment Lead
American Express Global Business Travel
10.2021 - 03.2023
- Led the onboarding of new corporate clients, understanding their global travel requirements
- Evaluated travel contracts with airlines, hotels, and car rental vendors to optimize deals
- Implemented and configured online booking tools for corporate clients
- Negotiated and structured client fee agreements to ensure cost efficiency
- Provided training to clients on travel policies and booking tools
- Integrated client travel and expense management portals for seamless operations
- Managed client grievances and provided strategic resolutions
Product Support Specialist
American Express Global Business Travel
04.2018 - 09.2021
- Provided Level 2 technical support for AMEX GBT clients and Concur direct clients
- Handled troubleshooting and maintenance of online booking tools on multiple platforms (Concur, GetThere, Connect Portal)
- Worked with various Global Distribution Systems (GDS), including Sabre, Apollo, and Galileo
- Mentored and trained new hires, developing knowledge assessments for skill evaluation
- Successfully completed Concur/GetThere Travel Certification Assessments
Travel Analyst
American Express Global Business Travel
09.2016 - 04.2018
- Managed invoicing for client transactions via Conferma, a virtual payment tool
- Resolved complex payment and transaction discrepancies
- Reviewed client bookings via GDS and online tools to ensure accuracy and compliance
- Handled inbound and outbound calls with hotels to obtain traveler invoices
Education
MBA -
University Canada West
01.2024
MBA - undefined
Guru Gobind Singh Indraprastha University
01.2016
Bachelor's of Business Administration - undefined
Guru Gobind Singh Indraprastha University
01.2014
High School - undefined
CBSE
01.2011
Skills
- Operations & Deployment Management
- Project & Change Management
- Technology & System Integration
- Leadership & Team Development
- Communication & Collaboration
- Problem-Solving & Decision-Making
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Sales Associate
7-Eleven Inc.
05.2023 - Current
Product Deployment Lead
American Express Global Business Travel
10.2021 - 03.2023
Product Support Specialist
American Express Global Business Travel
04.2018 - 09.2021
Travel Analyst
American Express Global Business Travel
09.2016 - 04.2018
MBA - undefined
Guru Gobind Singh Indraprastha University
Bachelor's of Business Administration - undefined
Guru Gobind Singh Indraprastha University
High School - undefined
CBSE
MBA -
University Canada West
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