Lekeaka Boris Anu
Toronto,ON
Summary
Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.
Overview
3
3
years of professional experience
Work History
Client Support Specialist
Nuvollo
01.2021 - Current
- Provide support to end-users following standard troubleshooting procedures and escalate more complex issues when appropriate.
- Document solutions for knowledge-base and bring new ideas for innovation and automation into the Support Team.
- Dedicated dispatcher for over a year.
- Interacting with members from the Network, Security and Server Team to research and resolve customer issues.
- Install and maintain computer equipment and peripheral hardware and software.
- Experience with Windows, Linux and MacOS operating systems including installation, recovery, and update.
- Resetting user's credential in active directory and domain services (Windows 20019/2022.)
Education
Bachelor of Technology - Computer And Information Systems
University of Buea
09.2018
Skills
- Empathy and patience
- Logical thinker
- Attention to details
- Written Communication and Interpersonal skill
- Analytical and problem-solving abilities
- Adaptability and flexibility
- Team player
- Microsoft Exchange
- MS Office
- Client Relationship Building
- Support Inquiry Assistance
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Client Support Specialist
Nuvollo
01.2021 - Current
Bachelor of Technology - Computer And Information Systems
University of Buea
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