Lekeaka Boris Anu
Nuvollo
Toronto,ON
3
years of professional experience
Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.
Work History
Client Support Specialist
5 Years 9 Months- Provide support to end-users following standard troubleshooting procedures and escalate more complex issues when appropriate.
- Document solutions for knowledge-base and bring new ideas for innovation and automation into the Support Team.
- Dedicated dispatcher for over a year.
- Interacting with members from the Network, Security and Server Team to research and resolve customer issues.
- Install and maintain computer equipment and peripheral hardware and software.
- Experience with Windows, Linux and MacOS operating systems including installation, recovery, and update.
- Resetting user's credential in active directory and domain services (Windows 20019/2022.)
Education
Bachelor of Technology - Computer And Information Systems
Skills
Empathy and patience
Logical thinker
Attention to details
Written Communication and Interpersonal skill
Analytical and problem-solving abilities
Adaptability and flexibility
Team player
Microsoft Exchange
MS Office
Client Relationship Building
Support Inquiry Assistance
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Client Support Specialist
Nuvollo
01.2021 - CurrentRead More
University of Buea
Bachelor of Technology from Computer And Information Systems
Read More