Summary
Work History
Education
Skills
References
Timeline
Generic

LEJLA KRSIC

Hamilton,ON

Summary

Dynamic Virtual Care Assistant at Body Brave, recognized for fostering an inclusive environment and enhancing client engagement. Leveraging excellent communication and organizational skills, I effectively managed appointments and documentation, ensuring clients felt valued. Proficient in MS Teams and Zoom, I consistently delivered exceptional customer service and support.

Work History

Virtual Care Assistant

Body Brave
Hamilton, ON
05.2022 - 07.2022
  • Ensured clients felt respected, valued and acknowledged by maintaining an inclusive environment
  • Answered telephone calls and responded to emails in a timely and courteous manner
  • Assisted staff with organization of various documentation
  • Scheduled and confirmed appointments online
  • Communicated effectively with clients to facilitate a good understanding of services offered

Education

Mental Health and Disability Management Certificate -

Mohawk College
Hamilton, ON
10-2022

Honours Bachelor of Arts - Sociology

McMaster University
Hamilton, ON
09-2020

Skills

  • Excellent written and oral communication skills
  • Excellent critical thinking skills and interpersonal skills
  • Excellent organizational and customer-service skills
  • Computer proficiency (Word, Excel, and online platforms - MS Teams and Zoom, Windows)
  • Reliability and punctuality
  • Client engagement

References

Krisztina, Takacs, System Navigator, 289-260-5557, Reach Out Centre for Kids (ROCKS)

Timeline

Virtual Care Assistant

Body Brave
05.2022 - 07.2022

Mental Health and Disability Management Certificate -

Mohawk College

Honours Bachelor of Arts - Sociology

McMaster University

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LEJLA KRSIC