Lejla Avdic
Greater Toronto Area,Ontario
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
9
9
years of professional experience
Work History
Analyst, Group Contracts Administration and Billing
IA Financial Group
09.2021 - Current
- Accurately process various group insurance requests, ensuring timely and efficient delivery.
- Foster effective communication with plan administrators and other departments, identify and resolve issues, and proactively propose process improvements to contribute to team goals.
- Setup successful group insurance enrollments, providing weekly reports for online enrollment groups and resolve IT problems.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
Web Content Editor
Attraction Media
12.2019 - 09.2021
- Mastered in-house software and WordPress to craft, proofread, translate, and publish content
- Edited and proofread web copy, ensuring consistent tone and voice across all digital channels.
- Leveraged Google Analytics for data analysis, adhered to SEO rules, and boosted online presence through social media.
- Supported social media strategy by creating tailored content that resonated with target audience segments.
Administrative Assistant
Ministry of Finance
01.2018 - 12.2018
- Served as a bilingual liaison, facilitating efficient communication between various offices and successfully coordinated MPP inquiries, ensuring timely and accurate responses
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Bilingual Account Representative
RBC Insurance
11.2016 - 08.2017
- Acted as primary contact for clients, handled large payments, processed policy changes, conducted onboarding, and maintained positive client relationships.
- Handled and balanced large payments in order to keep accounts accurate and performed account reconciliations to ensure policy accounts balance to maintain financial integrity. Processed changes generate by policy, coverage or plan changes or client requests;
- Assured successful onboarding of new customers by conducting pro-active service calls and follow up calls and by setting up new business, including participating in conference calls with external and internal partners. Maintained positive relationship with clients from block of business assigned by meeting their insurance needs;
- Completed weekly reports on assigned block of business and successfully achieved high performing score (80% to 100%) according to service level agreement (SLA) and key performance indicator (KPI) for the mid-year evaluation.
IT Business Analyst
Ministère de la Sécurité Publique
10.2015 - 05.2016
- Participated in feasibility studies and preliminary studies to define the scope of the project to ensure continuity and integrity of the organization.
- Studied projects to gain in -depth understanding of project values to develop and update user-training materials/manuals and procedures used to facilitate the new projects integration for the team members affected and created reports that were presented directly to management;
- Collected data and information in order to identify concerns and issues related to business applications, analyzed synthesize and presented process gaps to management using PowerPoint presentations and assisted in providing solutions;
- Performed business process modeling such as “use case diagrams”, “activity diagrams” and “Business Process Model and Notation (BPMN)” to analyze and improve the current processes using Microsoft Visio.
Education
BBA - Information Technology Management
Laval University
Québec, QC05.2016
Skills
- Analytical Thinking
- Lean Six Sigma Yellow Belt Certification
- Bilingual French and English
- Advanced knowledge of Microsoft Office applications
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Analyst, Group Contracts Administration and Billing
IA Financial Group
09.2021 - Current
Web Content Editor
Attraction Media
12.2019 - 09.2021
Administrative Assistant
Ministry of Finance
01.2018 - 12.2018
Bilingual Account Representative
RBC Insurance
11.2016 - 08.2017
IT Business Analyst
Ministère de la Sécurité Publique
10.2015 - 05.2016
BBA - Information Technology Management
Laval University
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