LEISEL KIM ENRIQUEZ
Brampton,ON
Summary
Versatile professional with bakery management experience and electronics engineering background. Combines leadership skills with technical expertise, excelling in team management, customer service, and attention to detail . Proven record of implementing innovative solutions in fast-paced environments. Seeking to apply diverse skill set and problem-solving abilities to a new industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Baker/Supervisor
Jackie's Creative Cakes & Sweets
09.2021 - Current
- Prepare batter, bake, design and decorate cakes and prepare icings and frostings following recipes or customized customer requests
- Conducts consultation with customers to understand their desired cake designs and specifications
- Oversee daily bakery operations and supervise and coordinates activities or workers, ensures all products meet high standards of quality and consistency
- Manage inventory supplies, order supplies and control costs
- Provide excellent customer service, handle customer inquiries and complaints
- Collaborate with management on sales, product development strategies and marketing
- Prepare reports on production, inventory and sales
- Train other cake decorators and baking staff
Part-time Student Tutor
Centennial College
09.2022 - 04.2023
- Performed iOS and MAC troubleshooting and hardware repair, identifying software and hardware repair issues for iOS and MAC products
- Ensures repairs are quality checked and completely functional
- Initiate escalation with Apple Service Provider Support Channel
- Provides technical support to customer and customer service officers
- Create reports and assessments for iOS and MAC units
- Supervise the team and tracks each repair records, performed daily monitoring of repair records and escalation.
Engineer/Officer-in-Charge
Apple Authorized Service Provider
12.2017 - 07.2021
- Performed iOS and MAC troubleshooting and hardware repair, identifying software and hardware repair issues for iOS and MAC products.
- Ensures repairs are quality checked and completely functional.
- Initiate escalation with Apple Service Provider Support Channel.
- Provides technical support to customer and customer service officers
- Create reports and assessments for iOS and MAC units
- Supervise the team and tracks each repair records, performed daily monitoring of repair records and escalation.
Education
Advanced Diploma - Electronics Engineering Technology
Centennial College
Toronto, Ontario06.2023
Bachelor of Science - Electronics Engineering
Bulacan State University
Bulacan, Philippines06.2017
Skills
- Soldering Skills
- Proficient in assembling components on PCB and breadboards
- Skills in assembly programming language, C/C and Python
- Highly Proficient in AutoCAD
- Proficient in computer software (MS Office, MATLAB, Multisim, Google Earth)
- Knowledgeable in basic network concepts, TCP/IP
- Strong team player skills, highly dependable
- Detail oriented and excellent in multitasking responsibilities
- Excellent written and oral communication skills
- Customer Service
- Cleanliness standards
- Time management abilities
Certification
- Apple Certified iOS Technician, ACiT
- Apple Certified MAC Technician, ACMT
- Food Handler Certificate
Languages
English
Tagalog
References
Jackie Sagadraca, Owner, Jackie's Creative Cakes & Sweets
647-801-1670
Timeline
Part-time Student Tutor
Centennial College
09.2022 - 04.2023
Baker/Supervisor
Jackie's Creative Cakes & Sweets
09.2021 - Current
Engineer/Officer-in-Charge
Apple Authorized Service Provider
12.2017 - 07.2021
Advanced Diploma - Electronics Engineering Technology
Centennial College
Bachelor of Science - Electronics Engineering
Bulacan State University
- Apple Certified iOS Technician, ACiT
- Apple Certified MAC Technician, ACMT
- Food Handler Certificate
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