Leisa Macmillan
Kensington,PE
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Main goal is customer satisfaction, ensuring campers have a safe and memorable stay at our park.
Overview
6
6
years of professional experience
Work History
Supervisor
Bruce Mann Trucking
10.2023 - 11.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Evaluated employee performance and coached and trained to improve weak areas.
Park Officer
Tourism PEI-Provincial Parks
05.2023 - 10.2023
- Streamlined visitor experience with efficient permit processing and information dissemination.
- Improved communication between park staff by organizing regular meetings and implementing an effective reporting system.
- Evaluated facility conditions regularly, recommending necessary repairs or improvements to ensure optimal functionality and safety for both visitors and employees alike.
- Assisted in emergency response efforts, providing essential support during natural disasters or incidents within the park.
- Enhanced park safety by conducting regular patrols and addressing potential hazards.
- Trained new Park Officers, ensuring consistent adherence to established policies and procedures while fostering professional growth among team members.
Lead Hand
Island Holdings
10.2017 - 11.2022
- Coordinated team tasks to complete projects on time and within budget constraints.
- Boosted overall productivity by providing hands-on training and guidance to junior team members.
- Implemented quality control measures to ensure consistent product standards, leading to increased customer satisfaction.
- Optimized workflows with effective communication among team members, resulting in higher quality output.
- Ensured a safe work environment by adhering to safety protocols and conducting regular inspections.
- Adhered to industry safety protocols and enforced team member compliance.
- Maintained updated knowledge of company policies and trained employees on rules and procedures regularly.
- Established clear expectations for performance standards within the team encouraging accountability among all members.
- Mentored new hires through comprehensive training programs, fostering professional growth and building strong teams.
- Fostered open lines of communication within the team using regular feedback sessions, promoting collaboration and preventing misunderstandings.
- Streamlined daily operations by delegating tasks based on individual strengths, maximizing team performance results.
- Resolved conflicts between team members swiftly to maintain a harmonious work environment conducive to high productivity levels.
- Collaborated with cross-functional teams for successful project completion, strengthening interdepartmental relationships.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Education
Licence Practical Nurse
Central School For Nursing
Charlottetown, Computer Programming
Holland College
Summerside, PESkills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Safety oversight
- Scheduling Coordination
- Verbal and written communication
- Efficient multi-tasker
- Team Player
Languages
French
Limited Working
Timeline
Supervisor
Bruce Mann Trucking
10.2023 - 11.2023
Park Officer
Tourism PEI-Provincial Parks
05.2023 - 10.2023
Lead Hand
Island Holdings
10.2017 - 11.2022
Licence Practical Nurse
Central School For Nursing
Computer Programming
Holland College
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