Leis Ollivierre
Peterborough,ON
Summary
Hardworking and organized recent graduate with more than 3 years of experience in business related experience and has formal knowledge gained through excellent classroom performance. . Uses interpersonal, communication and organizational skills to effectively carry out multiple tasks independently or with team members. Willingness to go the extra mile to meet objectives.
Overview
6
6
years of professional experience
Work History
Gzowski College Ambassador
Gzowski College, Trent University
09.2023 - 04.2024
- Maintained a thorough understanding of college policies, procedures, and offerings to accurately answer inquiries from the community, prospective and current students.
- Assisted with college office administrative operations such as general office upkeep and maintaining records.
- Demonstrated a high degree of discretion regarding students' confidential information.
- Developed, planned, facilitated and promoted college programming and events.
Trent International Cultural Assistant
Trent International
08.2023 - 01.2024
- Ensured student success by providing resources, guidance, and support throughout the orientation process.
- Developed strong connections with students through active listening and empathetic communication skills.
- Collaborated with fellow cultural assistants for seamless event planning and execution.
SUBMISSION OFFICER
Canadian Visa Center
10.2021 - 03.2022
- Assisted applicants with completion of applications and paperwork
- Skilled at working independently and collaboratively in a team environment
- Worked effectively in fast-paced environment
- Processed applications and data entry in the customized VFS software, including digitalization of documents
- Handled customer queries in-person, by email and on the telephone
- Collected fees and handled cash
- Dispatched applications to designated locations.
RECEPTIONIST
Canadian Visa Center
10.2019 - 03.2022
- Greeted incoming applicants professionally and provided friendly and knowledgeable assistance
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Managed multiple tasks and met time-sensitive deadlines
- Maintained confidentiality of information regarding clients and company
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
CUSTOMER SERVICE REPRESENTATIVE
Inter Island Trading Co. Ltd
09.2018 - 03.2022
- Promoted good customer experience by addressing their concerns, demonstrating empathy, and resolving problems in a timely manner
- Exhibited high energy and professionalism when dealing with clients and staff
- Sought ways to improve processes and services provided
- Answered constant flow of customer calls courteously and professionally
- Assisted with duties of other staff through job rotation, gaining experience in areas such as accounting, administration and shipping
- Used different software such as Microsoft suite and other company associated systems to complete job tasks
- Created shipments labels and updated shipping database daily.
Education
Bachelor of Science - Information Systems And Business Administration
Trent University
Peterborough, St. Vincent06.2024
Caribbean Advanced Proficiency Exam (CAPE) - Business And Physics
St. Vincent Community College
Villa, St. Vincent06.2018
Skills
- Time management
- Customer Service and Relations
- Verbal and Written Communication
- Leadership
- Administrative skills
- Organizational
- Team Collaboration
- Confidentiality
- Interpersonal
- Microsoft Office Suite
Timeline
Gzowski College Ambassador
Gzowski College, Trent University
09.2023 - 04.2024
Trent International Cultural Assistant
Trent International
08.2023 - 01.2024
SUBMISSION OFFICER
Canadian Visa Center
10.2021 - 03.2022
RECEPTIONIST
Canadian Visa Center
10.2019 - 03.2022
CUSTOMER SERVICE REPRESENTATIVE
Inter Island Trading Co. Ltd
09.2018 - 03.2022
Bachelor of Science - Information Systems And Business Administration
Trent University
Caribbean Advanced Proficiency Exam (CAPE) - Business And Physics
St. Vincent Community College
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