Leiny Ferreira
Merced
Summary
Dynamic customer service representative skilled in problem-solving and professional communication. Bilingual in English and Spanish, effectively managed high-volume calls and ensured customer satisfaction.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Team Member
Kids Discovery Station
Merced, CA
- Assisted team in day-to-day operations, ensuring smooth workflow and adherence to procedures.
- Engaged with customers to provide excellent service and resolve inquiries effectively.
- Collaborated with colleagues to maintain cleanliness and organization of work areas.
- Operated equipment properly while following safety guidelines and protocols.
- Engaged children from Pre-K through 6th grade in hands-on educational activities.
Customer Service Phone Representative
RowRows Removal & Repair
Merced, CA
01.2025 - 08.2025
- Assisted customers with inquiries and concerns, ensuring a positive service experience.
- Utilized CRM systems to track and resolve customer issues efficiently.
- Provided customers with accurate information on services and pricing.
- Handled high-volume calls while maintaining professionalism and courtesy.
- Resolved Issues
- Handled high-volume incoming calls using professional phone etiquette.
Education
High School Diploma -
Merced High School
Merced, CA06-2025
High School Diploma -
Merced High School
Merced, CA06-2025
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Professional Communication
- Time Management
- Problem-Solving
- Critical Thinking
- Multitasking
- Bilingual (English & Spanish)
- Experience with Animals (Cattle, Horses, Dogs, Cats)
Certification
Microsoft Office Specialist (Word, Excel, PowerPoint) • iCEV Animal Science Certification • Seal of Biliteracy
Timeline
Customer Service Phone Representative
RowRows Removal & Repair
01.2025 - 08.2025
Team Member
Kids Discovery Station
High School Diploma -
Merced High School
High School Diploma -
Merced High School