Leilind Mashburn

In the fall I will be going into my Sophomore year at Biola University. I work at Heritage Cafe, one of the two coffee shops located on campus at Biola. This past semester I worked around 15 hours weekly.

• Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Increased repeat business by providing exceptional customer service and building rapport with patrons.
• Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
• Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.