Summary
Overview
Work History
Education
Skills
Timeline
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Leilei Zong

Rancho cucamonga

Summary

Skilled in financial and data processing and customer communication, with exceptional problem-solving abilities and strong attention to detail. Quick to learn new knowledge and adapt to evolving environments. Fluent in Chinese, proficient in English and Japanese, Proficient in office software, including Microsoft Office (Excel, Word, etc.).

Overview

19
19
years of professional experience

Work History

Area Developer

C&O Travel INC
08.2024 - Current
  • Developed and expanded client resources, driving sales of a full range of travel-related products and services.
  • Cultivated and maintained strong relationships with clients, ensuring high customer satisfaction and repeat business.
  • Identified and developed new travel resources and opportunities to enhance product offerings.
  • Managed and coordinated all aspects of travel-related business operations, ensuring smooth execution of services and client needs.

Owner

Upper Springs LLC
08.2023 - 12.2024
  • Managed day-to-day business operations.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Accounting Assistant

Natus INC
03.2021 - 07.2022
  • Managed the accounts for multiple chain stores using QuickBooks, ensuring accurate tracking of financial transactions.
  • Utilized advanced Excel skills to organize, verify, and process various financial data, including purchase and return transactions related to store inventory.
  • Analyzed and consolidated data to support management in making informed business decisions and strategic judgments.
  • Ensured the timely and accurate entry of financial and inventory data, contributing to smooth operations and financial reporting.

Production Merchandiser

SOHO APPAREL GROUP INC
10.2017 - 12.2019
  • Collaborated with cross-functional teams to communicate sales requirements
  • liaise with domestic vendors, request quotes, coordinate sample production, and oversee product quality. Managed bulk productvendorsion to ensure timely delivery to the U.S. warehouse.
  • Coordinated with the warehouse and shipping departments to ensure products arrived at chain stores before scheduled deadlines. Proactively identified and resolved issues in a timely manner.
  • Collaborated with cross-functional teams to ensure timely delivery of products to retail locations.

Process Developer

Genpact (Dalian) Co., Ltd.
04.2006 - 05.2014
  • Provided process services for major Japanese companies, including Nissan and insurance firms, identifying areas for improvement and implementing corrective actions to save labor and time while increasing productivity.
  • Utilized Lean and advanced Excel functions to streamline processes and improve efficiency.
  • Led 7 process improvement projects that resulted in reducing work time by over 50%, significantly boosting operational efficiency.

Education

International Economics And Trade, Japanese

JiLin University of Finance And Economics
JiLin，China
08-2006

Skills

  • Languages: Chinese，English，Japanese
  • Computer Skills:Microsoft Office (Excel, Word，PPT)，QB
  • Data and Financial Processing
  • Customer Communication
  • Quick Learner
  • Problem Solving

Timeline

Area Developer

C&O Travel INC
08.2024 - Current

Owner

Upper Springs LLC
08.2023 - 12.2024

Accounting Assistant

Natus INC
03.2021 - 07.2022

Production Merchandiser

SOHO APPAREL GROUP INC
10.2017 - 12.2019

Process Developer

Genpact (Dalian) Co., Ltd.
04.2006 - 05.2014

International Economics And Trade, Japanese

JiLin University of Finance And Economics

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Leilei Zong