Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Leilany Martinez

Chula Vista

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience
2016
2016
years of post-secondary education

Work History

CNA Supervisor

Sharp Hospital
San Diego
08.2023 - 04.2025
  • Supervised daily operations of nursing assistants in a healthcare facility.
  • Coordinated patient care plans with medical staff and family members.
  • Trained new CNA staff on safety protocols and patient care procedures.
  • Monitored compliance with healthcare regulations and standards.
  • Conducted performance evaluations for nursing assistant team members.

Chula vista elementary school district

Lead
Chula Vista
09.2021 - 05.2023
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Lead Sales Associate

Macys Department Store
National City
03.2017 - 05.2020
  • Assisted customers with product selection and provided detailed information.
  • Trained new associates on sales techniques and store policies.
  • Managed inventory levels and organized merchandise displays effectively.
  • Collaborated with team members to enhance customer service initiatives.

Education

Cna - Cna

Eastlake Medical College
02.2020 - 07.2020

San Ysidro High School
San Diego, CA

Skills

  • Patient care coordination
  • Regulatory compliance
  • Staff training
  • Performance evaluation
  • Team collaboration
  • Process improvement
  • Customer relationship management

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

CNA Supervisor

Sharp Hospital
08.2023 - 04.2025

Chula vista elementary school district

Lead
09.2021 - 05.2023

Cna - Cna

Eastlake Medical College
02.2020 - 07.2020

Lead Sales Associate

Macys Department Store
03.2017 - 05.2020

San Ysidro High School
Leilany Martinez