Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Languages
Timeline
Generic

LeiLani Lee Johnson

Aurora,CO

Summary

Highly dedicated and skilled professional with a proven track record of excelling in complex technical tasks. Strong work ethic, consistently striving for excellence and taking pride in delivering high-quality results. Adaptable and proactive, thrives in high-pressure situations by remaining calm and focused to achieve optimal outcomes. Prioritizes safety as the top concern, swiftly identifying and addressing potential hazards for both self and colleagues to ensure a secure work environment. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Walmart
05.2023 - 02.2024
  • Demonstrated strong leadership, fostering teamwork adherence to procedures, and proactive problem-solving skills, ensuring safe and efficient task completion while providing frontline assistance to associates and customers in challenging situations.
  • Managed approximately more than 30 financial transactions a day
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Assistant Manager

Jimmy Johns
07.2023 - 09.2023
  • Collaborating on merchandise unloading and restocking with a team
  • Managing online orders independently and resolving issues promptly
  • Understanding employee reprimand and promotion significance.
  • Managed approximately 60+ customers a day
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.

Cashier

Panera Bread
11.2022 - 05.2023
  • Experienced firsthand the profound impact of exemplary management, ethical values, and collaborative teamwork on workplace dynamics and individual performance.
  • Lifted up to 35 pounds at once and used team to move heavier loads.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Cashier

Sprouts Farmers Market
09.2022 - 11.2022
  • Gained customer service, sales, and teamwork experience through interactions with associates and customers
  • Handling challenges that improved emotional management while also learning the impact of kindness on a person's well-being.
  • Handled approximately 40+ customers a day
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Senior Employee

Akasha Be Well
08.2018 - 07.2022
  • Independently managed customer interactions, sales, and order fulfillment, while honing exemplary customer service skills.
  • Handled more than $200 worth of merchandise per event
  • Successfully managed change initiatives throughout the organization during periods of significant transition and growth.
  • Presented at industry conferences as an expert thought leader, strengthening the brand reputation of the company in its field of expertise.
  • Consistently exceeded sales targets by cultivating strong relationships with clients and identifying new business opportunities
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.

Education

Certificate -

CrossPurpose Career School
Colorado
08.2024

High School Diploma -

Eaglecrest High School
Aurora, CO
05.2022

Skills

  • Basic Hand & Power Tools
  • Workplace Safety
  • Teamwork and Collaboration
  • Adaptability
  • Entrepreneurialism
  • Creative
  • Self-Aware
  • Socially Aware

Certification

  • OSHA 10 Certification, 08/2024, Safety course covering general safety and health hazards for entry-level workers.

Volunteer Experience

I have been volunteering since before middle school, and with my extensive volunteer experience; it has instilled valuable teamwork, communication, and leadership skills. That I consistently apply to all my endeavors within my life.

Languages

English
Native or Bilingual

Timeline

Assistant Manager

Jimmy Johns
07.2023 - 09.2023

Customer Service Representative

Walmart
05.2023 - 02.2024

Cashier

Panera Bread
11.2022 - 05.2023

Cashier

Sprouts Farmers Market
09.2022 - 11.2022

Senior Employee

Akasha Be Well
08.2018 - 07.2022

Certificate -

CrossPurpose Career School

High School Diploma -

Eaglecrest High School

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LeiLani Lee Johnson