Leilani (Jayden) Jimenez
Fullerton
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Car Wash Attendant
Quick Quack Car Wash
Fullerton, CA
03.2026 - Current
- Operated wash tunnel equipment to deliver consistent, high-quality vehicle cleaning results.
- Inspected vehicles before service to identify damage, safety concerns, and special cleaning needs.
- Guided customers through payment lanes, memberships, and wash options with clear communication.
- Maintained chemical stations, vacuums, and site supplies to support uninterrupted daily operations.
- Resolved customer concerns quickly while protecting service speed and satisfaction.
- Trained new attendants on safety procedures, wash standards, and customer interaction expectations.
- Monitored site cleanliness, keeping wash bays, vacuum areas, and entry lanes organized.
- Greeted customers and assessed needs to recommend suitable car wash services.
Sales Associate
The Children's Place
Orange, CA
08.2023 - 04.2026
- Consistently exceeded monthly sales targets by XX% through effective product knowledge and persuasive selling techniques
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
- Proactively approached customers on the sales floor to offer assistance and provide product recommendations
- Handled customer complaints or concerns promptly and professionally, finding appropriate solutions to ensure customer satisfaction
Seasonal Sales Associate
Chrono Toys Inc
Brea, CA
11.2024 - 12.2025
- Provided exceptional customer service to ensure a positive shopping experience for customers during peak holiday seasons
- Assisted customers in finding the perfect gifts by providing product knowledge and recommendations based on their needs and preferences
- Achieved XX% increase in sales by actively engaging with customers, promoting special offers, and upselling products
- Maintained a clean and organized sales floor, ensuring merchandise was properly displayed and stocked at all times
- Processed cash, credit card, and mobile payments accurately using point-of-sale (POS) systems
- Collaborated with team members to set up promotional displays and effectively communicate current promotions to customers
- Assisted in visual merchandising efforts including window displays, signage placement, and product arrangement to attract customer attention
Amazon Warehouse Associate (Seasonal)
Amazon Warehouse
Oakley, CA
11.2023 - 02.2024
- Utilized equipment to safely transport materials within the warehouse
- Collaborated with team members to complete daily tasks in a timely manner
- Processed an average of XX orders per day with minimal errors
- Followed all safety protocols and procedures while operating machinery or handling hazardous materials
Cashier (seasonal)
JCPenney
Antioch, CA
10.2022 - 01.2023
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Collaborated with the store management team to resolve pricing discrepancies or product returns
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Performed opening/closing duties including counting money in the register before/after shifts
- Maintained confidentiality of sensitive financial information during transactions
- Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
- Frequently commended by customers for friendly demeanor and helpful attitude towards resolving their concerns
Sandwich Artist/Cashier
Subway
Antioch, CA
02.2022 - 08.2022
- Maintained cleanliness and organization of the sandwich preparation area, ensuring a safe and hygienic work environment
- Prepared sandwiches according to customer preferences and Subway's quality standards
- Managed inventory levels of ingredients and supplies, minimizing waste while ensuring product availability
- Operated cash register system accurately and efficiently, handling cash transactions with precision
- Followed food safety guidelines at all times to prevent cross-contamination and maintain food quality standards
- Trained new employees on Subway's procedures, policies, and customer service expectations
- Provided exceptional customer service by greeting customers, taking orders, and accurately processing payments
Education
High school diploma -
Heritage High School
Brentwood, CA06.2022
Skills
- Customer Service (4 years)
- Sales
- Strong communication skills
- Teamwork and contribution
- Customer service
- Adaptability to change
- Physical stamina and strength
- Cash handling proficiency
- Self-motivation and initiative
- Relationship building
- Strong work ethic
- Upselling (1 year)
- Cash Handling
- Retail Sales (2 years)
- Food Safety
Certification
Food Handler Certification
Timeline
Car Wash Attendant
Quick Quack Car Wash
03.2026 - Current
Seasonal Sales Associate
Chrono Toys Inc
11.2024 - 12.2025
Amazon Warehouse Associate (Seasonal)
Amazon Warehouse
11.2023 - 02.2024
Sales Associate
The Children's Place
08.2023 - 04.2026
Cashier (seasonal)
JCPenney
10.2022 - 01.2023
Sandwich Artist/Cashier
Subway
02.2022 - 08.2022
High school diploma -
Heritage High School