LEILANI WILLIAMS

• Supervise inflight crew to ensure adherence to safety protocols and service standards.
• Coordinate inflight operations, optimizing passenger experience and crew efficiency.
• Manage conflict resolution among passengers to maintain a calm cabin environment.
• Analyze passenger feedback to identify service gaps and recommend enhancements.
• Address passenger concerns with empathy and professionalism, resolving issues promptly.
• Developed training for new hire supervisors enhancing skills and operational knowledge.
• Created a shadowing program that gives colleagues the opportunity to gain firsthand insight into the role and responsibilities of an Inflight Supervisor.

As a flight attendant, Demonstrated excellent customer service skills by assisting passengers during boarding and inflight, ensuring a positive travel experience. I am trained in emergency evacuation procedures, CPR, and first Aid. Maintained composure in high-pressure situations, effectively handling passenger complaints, resolving conflicts between coworkers and passengers, and responding to medical emergencies.

Ensured passenger safety by conducting pre-flight safety demonstrations and managing emergency procedures.

Delivered exceptional customer service by addressing passenger needs and resolving issues promptly.

Collaborated with crew members to maintain efficient cabin operations during boarding and in-flight service.

• Answered emergency and non-emergency telephone calls, confirmed warrants, and entered stolen and towed vehicles, missing persons, and emergency protection orders into the California Law Enforcement Telecommunication system during training as a 911 call taker.
• Delivered medical instructions during calls using ProQA software and adhered to scripts while assisting callers.

• As a 911 dispatcher, I was required to answer emergency and non-emergency telephone calls while entering and confirming warrants, entering stolen property, including stolen vehicles, and updating any miscellaneous paperwork that needed to be entered into the California Law Enforcement Telecommunications System
• Prioritized calls for service and operated the radio to dispatch patrol units and other police personnel to crime scenes, transit emergencies, or incidents.

• Answered phones, filed documents, made copies, assisted public with information on arrestees, performed monetary transactions, operated data terminal, processed booking information, bail, warrants, teletypes, contact messages, and scheduled in and out of county court appearances
• Facilitated and coordinated extraditions between California agencies and out-of-state agencies
• I also processed warrants, including C.L.E.T.S
• System entry, modifications, or cancellations, sending out warrant letters, teletype abstracts, warrant locates, and other warrants correspondence; Processed paperwork via C.L.E.T.S
• Processed records for towed, stolen, and recovered vehicles and boats, missing and located persons, and stolen and recovered property and firearms

• Answered telephones, filed documents, made copies, directed students, and provided registration information.
• Facilitated student orientations and career fairs by providing guidance and support.
• Assisted students in navigating academic resources and support services.
• Developed and facilitated workshops on personal development and career exploration.
• Collaborated with faculty to address student concerns and enhance retention strategies.

• While working as a cashier, I Interacted with customers at checkout to assist with their purchases. checking out their purchases, exchanging money transactions -cash, credit, debit
• While in customer service, I exchanged or returned merchandise with the public, answered telephones, Processed returned items to ensure accurate inventory levels. to inventory, and processed shipment orders
• Maintained cleanliness and organization of checkout area to enhance shopper experience.

• Interacted with the public to determine floral arrangement needs and occasions, inputting information for processing.
• Answered incoming telephone calls and provided assistance to customers.
• I also Transported floral arrangements to customers' locations, ensuring safe delivery and customer satisfaction. to the public

• I dealt with customers on a daily basis by processing merchandise returns or exchanges, answering incoming telephone calls, processing inventory, and stocking, handling monetary deposits and balancing financial transactions
• Assisted customers with inquiries, ensuring a positive shopping experience through excellent service.