Leilani Quijano
Buena Park
Summary
Proactive and adaptable, I excel in fast-paced environments, as demonstrated during my tenure at Downtown Disney. Skilled in exceptional communication and information gathering, I enhanced guest satisfaction through innovative service solutions and teamwork. My ability to manage multiple tasks while meeting deadlines showcases a blend of hard and soft skills critical for dynamic roles.
Overview
4
4
years of professional experience
Work History
Disney Cast Member / Wetzel's Pretzels
Downtown Disney
02.2022 - Current
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
- Promoted sales of merchandise by showcasing product features and benefits through engaging interactions with guests.
Front and Back of the House
Rainbow Juices
06.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
No Degree - Broadcast Journalism
California State University, Long Beach
Long Beach, CA06-2026
Skills
- Quick-learning
- Maintaining records
- Strong teamwork
- Public speaking
- Exceptional communication
- Creativity and innovation
- Prioritization
- Organizational expertise
- Calendar management
- Following directions
- Adaptable
- Multitasking and organization
Timeline
Disney Cast Member / Wetzel's Pretzels
Downtown Disney
02.2022 - Current
Front and Back of the House
Rainbow Juices
06.2021 - 01.2022
No Degree - Broadcast Journalism
California State University, Long Beach
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