Leilani Puga
Fontana
Summary
Organized and reliable professional with a strong background in customer service and team collaboration. Proven ability to manage time effectively and resolve conflicts, ensuring smooth operations and improved customer experiences during high-pressure situations.
Overview
5
5
years of professional experience
Work History
Cashier
Southridge Little league
Fontana
10.2025 - 05.2026
- Managed cash transactions efficiently during busy game days.
- Assisted customers with inquiries and provided friendly service.
- Maintained cleanliness and organization of cashier area throughout events.
- Handled customer complaints with patience and professionalism.
- Collaborated with team members to ensure smooth operations during events.
- Accepted cash and credit card payments, issued receipts and provided change.
- Performed other duties as assigned by management.
Student Athlete
Bloomington High School
Bloomington
08.2021 - 05.2025
- Balanced academic responsibilities with rigorous training schedules.
- Demonstrated teamwork and sportsmanship during competitions and events.
- Maintained physical fitness through dedicated strength and conditioning programs.
- Communicated effectively with teammates to enhance on-field performance.
- Prioritized time management to fulfill both athletic and academic commitments.
- Accepted constructive criticism from coaches and teammates to improve skills.
- Developed time management skills to balance academics, athletics, and extracurricular activities.
- Demonstrated commitment and responsibility towards fellow players and coaches through genuine respect and dedication to sport.
- Exercised strong leadership skills and practiced self-discipline on and off-field to promote a positive environment.
- Maintained positive relationships with peers, coaches, faculty members, administrators, parents and alumni.
- Attended and participated in all team meetings, practices, and competitions.
- Participated in community service activities as a representative of the school's athletic program.
Volunteer
Ronald McDonald House
Loma Linda
03.2025 - 03.2025
- Assisted kitchen staff with food preparation and plating.
- Collaborated with team members to ensure timely service.
- Followed safety and sanitation standards during meal service.
- Prepared and cooked meals following established recipes and presentation standards.
- Provided excellent customer service to ensure satisfaction.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Helped with prep, set up, and breakdown of community and public events.
Volunteer
Feeding America Riveride
Riverside
01.2025 - 01.2025
- Engaged community members to raise awareness of food bank services and increase participation.
- Assisted impoverished and homeless populations by ensuring access to nutritious food products.
- Sorted and organized food donations for efficient distribution.
- Sorted and packaged items for timely delivery to clients in need.
- Sorted and packed donated food items to ship to families in need.
- Loaded and unloaded food supplies using manual handling techniques.
- Maintained cleanliness and organization in the food storage area.
- Maintained a clean and orderly workspace throughout shift.
Education
Some College (No Degree) - Elementary Education
University of La Verne
La Verne, CA06-2026
Skills
- Point of sale management
- Customer service
- Customer engagement
- Time management
- Attention to detail
- Organization skills
- Team collaboration
- Effective communication
- Written and verbal communication
- Conflict resolution
- Reliability and punctuality
- Empathy and patience
- Time management skills
Timeline
Cashier
Southridge Little league
10.2025 - 05.2026
Volunteer
Ronald McDonald House
03.2025 - 03.2025
Volunteer
Feeding America Riveride
01.2025 - 01.2025
Student Athlete
Bloomington High School
08.2021 - 05.2025
Some College (No Degree) - Elementary Education
University of La Verne