Professional Summary
Overview
Work History
Education
Skills
Timeline

Leilani Ibarra

International House Of Pancakes
Chula Vista,CA
4
years of professional experience

Dynamic professional with a proven track record in high-pressure environments. Skilled in multitasking and prioritizing, ensuring seamless service delivery while fostering a collaborative work atmosphere. Prepared to leverage expertise to enhance operational efficiency and customer satisfaction.

Work History

Shift Manager

2 Years
McDonald's Restaurant | 07.2024 - Current
  • Supervised team members to ensure efficient operations and high-quality service during shifts.
  • Trained new employees on procedures, safety standards, and customer engagement techniques.
  • Managed inventory levels to minimize waste and optimize supply chain efficiency.
  • Implemented schedules to meet staffing needs while adhering to labor regulations.
  • Resolved customer complaints promptly to maintain positive dining experiences and loyalty.
  • Monitored food safety practices to uphold health standards and regulatory requirements.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

Waitress

3 Years 10 Months
International House Of Pancakes | 09.2022 - Current
  • Delivered exceptional customer service in fast-paced dining environment.
  • Collaborated with kitchen staff to coordinate meal preparation and special requests effectively.
  • Implemented upselling techniques, contributing to increased sales and enhanced customer experiences.
  • Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

Dental Assisting - Health Sciences

United Education Institute | Chula Vista, CA | 11.2023
  • Honor Roll [Dental Radiography Module]
  • Awarded [CPR Certification]

Skills

Employee training
Cash handling
Customer engagement
Employee development
Decision-making
Task prioritization
Food safety standards
Cultural competency

Timeline

Shift Manager

McDonald's Restaurant
07.2024 - CurrentRead More

Waitress

International House Of Pancakes
09.2022 - CurrentRead More

United Education Institute

Dental Assisting from Health Sciences
Read More
Leilani Ibarra