Leilani Diaz

• Streamlined rental processes by implementing efficient scheduling and organization techniques.
• Enhanced customer satisfaction through timely communication and attention to detail in coordinating rentals.
• Developed strong relationships with clients, ensuring repeat business and positive referrals.
• Managed inventory control, maintaining accurate records of equipment availability for effective rental coordination.
• • Managed customer accounts
• Handles branch PO’s for outside vendors
• Provided quality customer service
• Dispatched drivers for deliveries and pick up's and plan travel time
• Handles billing for all customer accounts
• Enters all incoming reservations and converts them to orders
• Handles weekly safety meetings and Monthly driver meetings
• Handles all daily branch functions
• Assists in training new employee's

• Optimized operational efficiency by streamlining processes and implementing best practices.
• Reduced costs for the department through effective budget management and resource allocation.
• Enhanced employee performance with thorough training programs and ongoing professional development opportunities.
• Increased customer satisfaction by developing initiatives to improve service quality and responsiveness.
• Managed customer accounts
• Handled branch PO’s
• Provided quality customer service
• Logged drivers DVIR and ROD papers
• Dispatched drivers for delivers and plan travel time

• Improved client relations by consistently maintaining professionalism and active listening during credit collection consultations.
• Reduced delinquency rates for clients by implementing effective credit collection strategies and procedures.
• Enhanced company reputation with consistent success in recovering outstanding debts from various industries.
• Streamlined collections process, resulting in increased efficiency and improved debtor response times.
• Managed customer accounts
• Keep record of financial accounts
• Work on gaining new clients through cold calls and sales
• Create weekly schedules and itinerary for workflow
• Provide quality customer service
• Help retain customers

• Boosted sales performance by implementing strategic sales plans and effective team management.
• Enhanced client relationships through consistent communication and personalized solutions.
• Increased market share by identifying new business opportunities and executing targeted marketing initiatives.
• Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
• Managed sales team
• Meet daily, weekly, monthly sales goals
• Assist escalated customer issues and resolve problems
• Create weekly schedules and conduct team huddles
• Handle large amounts of money
• Help retain customers

• Increased sales revenue by identifying and targeting high-potential accounts.
• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Meet daily, weekly, monthly sales goals
• Handle large amounts of money
• Help retain customers

• Managed sales team
• Meet daily, weekly, monthly sales goals
• Assist escalated customer issues and resolve problems
• Handle large amounts of money
• Help retain customers