Leilani Covarrubias
Bakersfield
Summary
Detail-oriented administrative professional with 9 years of experience in a high-volume oral surgery office. Expertise in customer service, appointment scheduling, insurance verification, and patient coordination. Proven ability to handle sensitive information while efficiently multitasking and supporting both patients and staff. Pursuing a remote Customer Service or Call Center position.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Patient Coordinator / Receptionist
Oral Surgery Office
Bakersfield
10.2013 - 12.2021
- Scheduled consultations, surgeries, and follow-up appointments for patients
- Guided patients through treatment process, addressing scheduling and treatment inquiries
- Verified insurance benefits and clarified coverage details for patients
- Answered and managed high-volume inbound phone calls while providing professional customer service
- Conducted patient consultations and maintained accurate patient records
- Maintained professionalism and compassion while assisting patients in a fast-paced environment
- Took dental X-rays and assisted with clinical support duties
- Performed clerical and administrative tasks including filing, scanning, and data entry
- Collaborated with doctors, staff, and insurance companies to streamline office operations
Cashier Team Lead
Burger King
Bakersfield
09.2008 - 05.2011
- Led cashier team to deliver prompt, friendly service, enhancing customer satisfaction at fast-food restaurant.
- Trained new cashiers on register operations and customer interaction techniques to ensure seamless service delivery.
- Managed daily cash reconciliation and ensured accurate cash handling procedures.
- Oversaw inventory management of supplies and maintained stock levels efficiently.
- Addressed customer complaints and referred unresolved issues to management.
Education
Associate of Science - Dental Hygiene
San Joaquin Valley College
Bakersfield, California 03.2012 - 05.2014
High School Diploma -
Frontier High School
Bakersfield, California 08.2006 - 06.2010
Skills
- Customer Service
- Call Handling
- Phone Etiquette
- Appointment Scheduling
- Insurance Verification
- Data Entry
- Remote Communication
- Microsoft Office
- Administrative Support
- Multitasking
- Time Management
- Patient consultation
- Insurance verification
- Medical record management
- Data entry accuracy
Timeline
Patient Coordinator / Receptionist
Oral Surgery Office
10.2013 - 12.2021
Associate of Science - Dental Hygiene
San Joaquin Valley College
03.2012 - 05.2014
Cashier Team Lead
Burger King
09.2008 - 05.2011
High School Diploma -
Frontier High School
08.2006 - 06.2010