Leilani Centeno
Norco
Summary
Trustworthy and dedicated Cashier with 2.5 years of experience serving customers, operating register, and stocking shelves. Team player who is always kind and understanding. Ability to provide exceptional customer service, product handling, as well as comments and concerns. Trained to resolve issues, train new employees, and make accurate transactions. Reliable and Punctual willing to learn new skills.
Overview
3
3
years of professional experience
Work History
Cashier
Norco Ace Hardware
06.2022 - 01.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule
- Operated cash register for cash and credit card transactions
- Built relationships with customers to encourage repeat business.
- Made sure that the credit card machine matched the ending receipts
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Education
Associate of Arts - Studio Arts
Mt. San Antonio College
Walnut, CA12-2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
Accomplishments
Won the Norco Fair Parade Equestrian Sweepstakes three times with my rescued kill pen horse Liberty.
Timeline
Cashier
Norco Ace Hardware
06.2022 - 01.2025
Associate of Arts - Studio Arts
Mt. San Antonio College
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