Leilani Ayala

• Acted as the primary point of contact for customers, delivering professional, solution-focused service

● Managed scheduling, service requests, and customer inquiries while maintaining accuracy and efficiency

● Communicated timelines, service updates, and next steps clearly to set proper customer expectations

● Coordinated with internal teams to ensure customer needs were addressed promptly

● Handled escalated or sensitive situations with empathy and professionalism

● Maintained detailed documentation of customer interactions and service information

● Prioritized multiple tasks in a fast-paced environment while meeting deadlines

• Managed daily operations of customer service team at Piranha Products.
• Developed training materials for new staff onboarding processes.
• Oversaw scheduling and workflow to ensure efficient service delivery.
• Resolved customer inquiries and complaints effectively and professionally.
• Implemented process improvements to enhance team productivity and morale.
• Monitored performance metrics to maintain high service standards consistently.
• Assisted customers with product selection based on their needs and preferences.
• Facilitated regular team meetings to discuss updates and address challenges encountered.
• Maintained accurate records of customer interactions, transactions and feedback.
• Performed administrative tasks such as maintaining filing systems, updating databases, preparing documents.
• Tracked orders placed by customers to ensure timely delivery of products and services.
• Investigated potential problems related to services offered by the company.

• Assisted customers with product inquiries and order placements.
• Resolved customer complaints through effective communication and problem-solving.
• Coordinated with sales team to ensure accurate order fulfillment.

• Responsible for answering all incoming calls

• Support Customer Service

• Handles quote requests.

• Incoming and Outgoing mail and packages

• Filing and clerical work as requested

• Maintains confidentiality and discretion when dealing with sensitive information (Business, Employee,

etc.).

• handles owners personal and business email.

• Managed customer accounts and updated information in the database.
• Provided support during product launches and promotional events.
• Trained new staff on customer service protocols and systems.
• Maintained knowledge of lighting products and industry trends for informed assistance.
• Collaborated with logistics to track shipments and delivery schedules.
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Developed strong customer relationships to encourage repeat business.
• Developed strong relationships with customers by providing personalized assistance and support.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.