Leilah MacFarlane
Nanaimo,BC
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host
Carlos O'Bryan's Neighbourhood Pub
10.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Cashier
Willow Wind Feed and Pet Supplies
09.2021 - 10.2024
- Handled cash with high accuracy and took care to check bills for fraud.
- Improved efficiency, organized checkout area for optimal workflow.
- Performed cash, card, and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Maintained a clean and safe environment for pets by conducting regular inspections and addressing potential hazards promptly.
- Collaborated with team members to create a welcoming atmosphere for both pets and their owners.
Education
High School Diploma -
Edward Milne Community School
Sooke, BC06-2023
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Problem-solving
- Teamwork and collaboration
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Computer skills
- Calm under pressure
- Active listening
- Decision-making
Languages
English
Professional Working
Certification
severing it right,
veterinary drug dispensary license, and traffic control license
Timeline
Host
Carlos O'Bryan's Neighbourhood Pub
10.2024 - Current
Cashier
Willow Wind Feed and Pet Supplies
09.2021 - 10.2024
severing it right,
veterinary drug dispensary license, and traffic control license
High School Diploma -
Edward Milne Community School
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