Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Leila Ahmed Arab

Calgary,AB

Summary

Motivated customer service specialist with a track record of improving customer satisfaction. Expertise in managing inquiries and providing solutions that enhance the overall customer experience. Strong commitment to maintaining high service standards.

Overview

5
5
years of professional experience

Work History

Interpreter/ Translator

Somali Community
Calgary, AB
01.2021 - Current
  • Assisted in the interpretation of medical documents, including patient records and discharge summaries.
  • Supported newcomers in accessing Employment Insurance (EI) and other benefits, overcoming language barriers.
  • Provided interpretation services over the phone and in person for Somali-speaking individuals, facilitating communication with English-speaking service providers.
  • Offered interpretation support to non-English-speaking women, ensuring effective communication with service providers.

Store Associate

Dubai Fashion
Calgary, Alberta
06.2022 - 06.2024
  • Stocked and organized clothing items on the sales floor
  • Assisted customers with finding products and provided excellent customer service
  • Operated the cash register and handled transactions
  • Maintained store cleanliness and organization
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Stocked, replenished, and organized inventory to keep store merchandise fresh.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Answered telephone to give callers store information and look up order details.
  • Answered incoming calls regarding product inquiries or orders.
  • Answered questions about current promotions and resolved issues according to store policies.

Education

High school diploma -

Forest Lawn High School
Calgary, Alberta

Skills

  • Reliability
  • Cultural awareness
  • Professional ethics
  • Client confidentiality
  • Client support
  • Interpersonal communication
  • Professional demeanor
  • Diplomatic communication
  • Analytical thinking
  • Teamwork and collaboration
  • Strong work ethic
  • Cash handling
  • Positive attitude and behaviour
  • Teamwork
  • Organization
  • Sales techniques
  • Retail store operations

References

References Available Upon Request

Languages

English
Native/ Bilingual

Timeline

Store Associate

Dubai Fashion
06.2022 - 06.2024

Interpreter/ Translator

Somali Community
01.2021 - Current

High school diploma -

Forest Lawn High School

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Leila Ahmed Arab