Leila Umutoni
Montreal
Summary
An enthusiastic individual with a passion for collaborative work, excelling in team environments. Known for a caring nature and meticulous attention to detail, I thrive as a team player with strong organizational abilities. Continual growth and development are key drivers. Dedicated problem-solver committed to utilizing skills and sound judgment to make a positive impact on company success.
Overview
12
12
years of professional experience
Work History
Beautician
Self-Employed
04.2019 - 05.2024
- Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
- Data entry, Keeping track of client appointments.
- Sales, offering deals on products and services.
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
- Facilitating Beauty Workshops.
- Offering Makeup services
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
Beauty consultant
Sephora
10.2016 - 05.2019
- Sales associate, encouraging clients to buy newly lunched products. Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.
- Educated clients on proper makeup application techniques, empowering them to recreate desired looks at home.
- Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
Intern
Learning Disabilities Association of Toronto District
10.2018 - 04.2019
- Facilitating an after-school program for students with learning disabilities.
- Engaging with students, helping them with Homework
- Facilitating cooking classes and game nights.
- Provided detailed reports on student placement progress and outcomes to senior management.
- Enhanced student placement rates by developing and implementing new activities for the students.
- Aiding student reading comprehension by developing personalized strategies and activities.
- Data entry, taking attendance.
Intern
The Spot Youth Center
05.2018 - 09.2018
- Greeted incoming visitors and students professionally and provided friendly, knowledgeable assistance.
- Coordinated outreach activities targeting underrepresented populations within the black community.
- Facilitating workshops for the youth, teaching a health and nutrition class.
- Enhanced students skills by providing tailored support in activities such as cooking and budgeting.
- Enhanced student placement success by developing and implementing strategic outreach programs.
- Sorted and organized files, spreadsheets, and reports.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Manager
Miami Beauty Supplies
01.2012 - 01.2015
- Product promotion, Product knowledge and Inventory work.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Bachelor of Arts - Psychology
York University
Toronto, ON06.2024
Diploma - Social Service Worker
Seneca College
Toronto, ON06.2019
Skills
- Teamwork and Collaboration
- Goal-Oriented
- Time Management
- Listening Skills
- Multilingual
- Empathetic
- Quick learner
- Sales expertise
- Self-awareness
Languages
English
Native or Bilingual
French
Native or Bilingual
Swahili
Native or Bilingual
Kinyarwanda
Native or Bilingual
Timeline
Beautician
Self-Employed
04.2019 - 05.2024
Intern
Learning Disabilities Association of Toronto District
10.2018 - 04.2019
Intern
The Spot Youth Center
05.2018 - 09.2018
Beauty consultant
Sephora
10.2016 - 05.2019
Manager
Miami Beauty Supplies
01.2012 - 01.2015
Bachelor of Arts - Psychology
York University
Diploma - Social Service Worker
Seneca College
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