Leila Sanchez
Pomona
Summary
Dedicated and skilled Parts Technician with 2 years of comprehensive experience in the cleaning machinery industry. Proven expertise in parts sales, inventory management, and customer service within a fast-paced technical environment. Combines hands-on mechanical skills with operational knowledge to support service teams and ensure customer satisfaction. Proficient in order processing, motor-based electrical components, and inventory systems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Field Service Technician
Maintex, Inc.
City of Industry, CA
01.2024 - Current
- Parts Sales & Customer Facing Service: I utilize in-depth product knowledge to sell parts, diagnose customer needs over phone and email, and provide effective solutions. Manage special orders and process purchase orders. As well as processing Bill Of Ladings and Returns via my assigned computer.
- Inventory Management: Perform cycle counts, manage inventory and non-inventory stock, and receive incoming shipments. Apply understanding of mark-up, margin, and PO policies to maintain efficient stock levels.
- Problem Solving: Interpret technical diagrams and oral/written instructions to troubleshoot parts issues and solve practical problems for service-based customers.
- Logistics & Vendor Relations: Execute shipping and receiving processes, and coordinate parts pickups from vendors to ensure timely fulfillment.
- Soft Skills: Customer Service & Phone Etiquette, Ability to Interpret Technical Instructions, Works Effectively in Fast-Paced Environments, Carries out Professional Email Communication to all Staff.
- I accomplish all my duties via mercedes sprinter van. Or via Nissan mini van. With my own assigned Milwaukee Tool Set.
- Manager: Jose Baez Equipment Specialist/Sales Rep, Cell: (626) 705-3841
Warehouse Associate
Maintex, Inc.
City of Industry, CA
01.2023 - 01.2024
- Osha Certified to operate sitdown and pallet rider forklifts.
- Orchestrated the end-to-end inbound receiving process: unloading shipments conducting quality inspections, and systematically sorting goods for the put-away team.
- Ensured inventory accuracy by reconciling shipments with purchase orders and logging all items into the inventory management system
- Maintained warehouse organization through effective labeling and stock placement, facilitating timely inventory availability.
- I have been trained to fulfill fedex orders. Picking them packaging them and working with a computer to have the necessary bill of landings and shipping labels printed.
- Trained to take care of will calls. That includes picking, packing, printing pick tickets and BOL's and taking orders out to the customers with care.
- I have a clean driving record.
QA Analyst
Misfits Market
Walnut, CA
03.2022 - 10.2023
- Qa Analyst and data entry
- Can lift up to 60 pounds unassisted
- Applied 2+ years of specialized inventory control experience within the food industry to manage stock accuracy and ensure safety and customer satisfaction
- Utilized handheld RF scanners daily to perform precise cycle counts, execute receiving/shipping transactions, and maintain real-time inventory records
- Consolidated inventory data to identify and resolve discrepancies, employing strong problem-solving skills to correct issues and improve processes
- Supported leadership by reporting and data tracking with MS Office (Excel), maintained records and documentation
- Trained under quality control for food standards, picking, packing, unloading and loading trucks
- Fluent in english
- Carries out Maintenance on Conveyor belt machines
Education
High school diploma - Multi media artist
Diamond Ranch High School
Pomona, CA05.2018
Skills
Proficient in quality assurance, documentation, shipping, receiving, and packaging processes
Combines strong technical abilities in Windows, databases, and general computer systems with excellent math, analysis, and communication skills
Certification
- Pallet Jack Certification
- Forklift Certification
- Driver's License
- Electric Pallet Jack Certification
- Non-CDL Class C
Timeline
Field Service Technician
Maintex, Inc.
01.2024 - Current
Warehouse Associate
Maintex, Inc.
01.2023 - 01.2024
QA Analyst
Misfits Market
03.2022 - 10.2023
High school diploma - Multi media artist
Diamond Ranch High School