Leila Ram
Summary
Dynamic technician with extensive experience at Bell Canada, excelling in public speaking and exceptional communication. Proven track record in optimizing network performance and enhancing customer satisfaction through effective troubleshooting and innovative solutions. Committed to safety and continuous improvement, leveraging strong diagnostic skills to achieve significant operational efficiencies.
Overview
36
36
years of professional experience
Work History
Tour Guide
See Sight
04.2024 - Current
- Pick up guests on time
- Discuss itenary
- Driving tours of niagara falls Canada and USA
- Walking tour Niagara falls
- Driving tours of Toronto
- Damage control when tours didnot start on time
- Maintained meticulous photo records of van integrity
- Maintained open communication with management and guest services to ensure up to date information to guests
- Facilitated friendly environment amongst guests
- Improved customer satisfaction, swiftly addressing and resolving timing issues on tour
- Increased customer satisfaction with prompt and knowledgeable support for various tours
- Demonstrated adaptability when faced with new tours
- Respond quickly and promptly to last minute bookings from guests
- Maintained a safe and clean work vehicle for guests
Technician
Bell Canada, Btc & Sipcoe
05.1989 - 06.2023
- Completed preventive maintenance on network switches and routers to ensure communication quality
- Followed established procedures for safety
- Liaised with internal departments to optimize customer delivery
- Implemented and rolled out new technologies and equipment.
- Checked, repaired and ensured equipment met specifications.
- Managed time schedules to ensure due dates met
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Tested and calibrated systems and components to ensure circuit quality
- Troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Maintained strong focus on safety and efficiency to provide quality service
- Diagnosed and repaired problems with network systems.
- Tested systems, noting issues and completing preventive maintenance.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Supported project management teams with expert technical advice, contributing to successful project completions.
- Optimized network performance, conducting regular updates and patches to software systems.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
- Ensured reliable network connectivity, closely monitoring system performance and making adjustments as needed.
- Streamlined communication, introducing centralized platform for logging and tracking technical issues.
- Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
- Enhanced team productivity with thorough training on new technologies and procedures.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Optimized operational workflows by integrating cutting-edge technology solutions.
- Achieved significant energy savings by installing and maintaining energy-efficient systems.
- Facilitated seamless software upgrades, minimizing disruptions
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Streamlined processes by implementing efficient workflows
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Optimized system performance thorough testing and analysis.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Education
Technologist - Telecommunications
Centennial College of Applied Arts And Technology
Scarborough, OntarioSkills
- Public speaking
- Presentation skills
- Local history
- Exceptional communication
- Safety consciousness
Languages
English
Timeline
Tour Guide
See Sight
04.2024 - Current
Technician
Bell Canada, Btc & Sipcoe
05.1989 - 06.2023
Technologist - Telecommunications
Centennial College of Applied Arts And Technology
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