Summary
Overview
Work History
Education
Skills
Timeline
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Leila Pirjaberi

San Diego

Summary

Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.

Overview

6
6
years of professional experience

Work History

Sales Specialist

Apple Inc.
10.2023 - Current
  • Responsible for driving product zone priorities including business engagement and services such as AppleCare+ attachment. Continuously achieved benchmark for AppleCare+ ending Q1 with a 66% result
  • Provided mentorship and collaborated with the team around metrics including carrier activations, Apple at Work, AppleCare+, as well as device specifications
  • For the quarter achieved X business leads and supported the store in X dollars in linked revenue
  • Launched apple vision pro and provided a seamless positive experience for customers as well as mentored others to succeed in their facilitations

Business Pro

Apple Inc.
08.2022 - 01.2023
  • Supported companies, small and big, in recommending solutions through the products and services that we offer including leasing, Mobile Device Management, and Custom Online Store.
  • Plan and forecast the performance of businesses through account management, pipeline creation, and opportunity management
  • Work closely with store leadership in transitioning business accounts to the proper level of support
  • Influencing the store team around the importance of business support
  • Pushed sales in our business community during a difficult time through the pandemic, uncovering their needs and increasing sales by around 35% YOY

Business Expert

Apple Inc.
10.2021 - 08.2022
  • Provided store needs for consumers looking to procure products for small to medium sized businesses as well as troubleshooting for their devices
  • Gathered leads with companies seeking support from Apple Business and connected to establish a long lasting relationship
  • Supported as a mentor for over 50 employees as an extension of the leadership team focusing on business support

Sales Specialist

Apple Inc.
08.2018 - 10.2021
  • Stayed up to date on company products and services to support sales objectives
  • Educated customers on product features and technical details to highlight benefits
  • Offered top-notch service to customers in order to provide ample sales opportunities
  • Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction

Education

Bachelor of Science - Marketing

San Jose State University
San Jose, CA
12.2023

Skills

  • Retention Strategies
  • Sales process optimization
  • Customer Needs Assessment
  • Complaint resolution
  • Customer Relations
  • Business Development
  • Sales Development
  • Team Collaboration
  • Complex Problem-Solving
  • Relationship Building

Timeline

Sales Specialist

Apple Inc.
10.2023 - Current

Business Pro

Apple Inc.
08.2022 - 01.2023

Business Expert

Apple Inc.
10.2021 - 08.2022

Sales Specialist

Apple Inc.
08.2018 - 10.2021

Bachelor of Science - Marketing

San Jose State University

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Leila Pirjaberi