Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leila Oliva

San Diego

Summary

Enthusiastic, positive team leader, and fourth year college student, with expertise in interpersonal communication, customer service, and shift management. Over one year of Team Lead experience along with essential contributions to ensure health and safety of guests as well as employees. Proficient in organizational skills, punctuality, reliability, and work ethic.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Team Member

Nekter Juice Bar
04.2024 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.

Team Leader

Jamba
12.2022 - 04.2024
  • Delegated daily tasks to team members to advance productivity
  • Encouraged a positive environment and work relationships through effective communication
  • Rotated through various stations based on teams needs and customer demand
  • Efficiently organized orders during busy flow of customers
  • Maintained cleanliness and quality of products
  • Correct labeling and storage
  • Mentored and trained new hires on proper store procedures
  • Assisted frequently in carrying out store deposits

Team Member

Jamba
05.2022 - 08.2022
  • Cashier duties utilizing POS
  • Interacted with customers in a manner ensuring excellent customer service by greeting as they enter, providing recommendations, and a positive attitude
  • Performed tasks and made orders with care to maximize customer satisfaction

Barista

Dunkin’
10.2021 - 12.2021
  • Drive-Thru Experience
  • Multitasking to enhance flow of production
  • Cash-Handling
  • Met customer needs by working diligently, efficiently, and urgently

Barista

Dunkin-Baskin Robbins
04.2021 - 08.2021
  • Drive-Thru Experience
  • Cash-Handling
  • Contributed to cleanliness and store appearance
  • Maintained positive and professional attitude when interacting with customers

Education

Bachelor of Science - Cellular And Molecular Biology

San Diego State University
05.2026

High School - undefined

Vista Murrieta High School
Murrieta, CA
06.2022

Skills

  • Food Safety/Quality Control
  • Team Supervision
  • Cash Handling
  • POS
  • Store Maintenance and Cleanliness
  • Strong verbal and listening skills
  • Energetic, Positive Work Attitude
  • Thrive in a fast paced environment/Strong ability to multitask
  • Problem solving/Critical thinking
  • Responsible and Reliable
  • Organized and Punctual
  • Business Operations Understanding
  • Customer service
  • Self-Motivated
  • Computer Skills
  • Microsoft Word, Excel
  • Teamwork and collaboration
  • Attention to detail

Certification

Food Handler’s Certification

Timeline

Team Member

Nekter Juice Bar
04.2024 - Current

Team Leader

Jamba
12.2022 - 04.2024

Team Member

Jamba
05.2022 - 08.2022

Barista

Dunkin’
10.2021 - 12.2021

Barista

Dunkin-Baskin Robbins
04.2021 - 08.2021

High School - undefined

Vista Murrieta High School

Bachelor of Science - Cellular And Molecular Biology

San Diego State University

Similar Profiles

CREATE PROFILE
Leila Oliva