Leila Okabe
Edmonton,AB
Summary
Capable Server/Bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in fine dining establishments.
Overview
6
6
years of professional experience
Work History
Bartender/Night Manager
Trolley 5 Brewpub
08.2022 - 12.2023
- Create customer engagement, deliver on initiatives to increase customers, grow our event booking schedule and direct interaction with customers / clients
- Managing the business aspects of the bar; assisting in negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals
- Hiring and training staff for the front of house to provide excellent service to patrons
- Effectively delegating responsibilities and maximizing resources
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Server/Bartender/Shift Leader
CRAFT Beer Market
04.2020 - 08.2022
- Actively lead shifts, in support of senior leadership team members while helping to manage budgetary goals
- Ensure complete guest satisfaction and guest connection throughout each shift
- Handle guest concerns and compliments
- Desire to develop and motivate the people around you to always be their best
Server/Bartender
Earls Kitchen + Bar
06.2018 - 10.2020
- Provide an exceptional dining experience for all
- Create genuine guest connections to elevate the guest experience
- Serve food and beverages in accordance with established service standards, in a professional, courteous manner.
Education
Bachelor of Science in Nursing -
Macewan University
Calgary, AB04.2024
Skills
- Shift Management
- Management
- Food Safety
- Guest services
Timeline
Bartender/Night Manager
Trolley 5 Brewpub
08.2022 - 12.2023
Server/Bartender/Shift Leader
CRAFT Beer Market
04.2020 - 08.2022
Server/Bartender
Earls Kitchen + Bar
06.2018 - 10.2020
Bachelor of Science in Nursing -
Macewan University
Similar Profiles
Skylur BrueskeSkylur Brueske
Bartender at Stronghouse BrewpubBartender at Stronghouse Brewpub
Haley ClarkHaley Clark
Server/Baternder/Assistant Manager at Old Mill BrewpubServer/Baternder/Assistant Manager at Old Mill Brewpub
Kaitlyn McKellarKaitlyn McKellar
Customer Service and Support at 4 Mile BrewpubCustomer Service and Support at 4 Mile Brewpub
Harmanjot KaurHarmanjot Kaur
Warehouse Worker at AmazonWarehouse Worker at Amazon
Liam SmithLiam Smith
Line Cook at Buoy & ArrowLine Cook at Buoy & Arrow