Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leila Neri

Edmonton,Canada

Summary

Experienced program/project manager with a passion for fostering positive relationships in diverse work environments. Skilled in managing schedules, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication. Strong background in customer interactions and service solutions, excelling in conflict resolution, communication, and problem-solving for customer satisfaction and loyalty. Utilizes communication and empathy to build strong customer relationships and achieve results through efficient and empathetic service.

Overview

15
15
years of professional experience

Work History

Program Designer

Ninja Warrior Program
06.2019 - Current
  • Responsibilities: designed a safe, progressive 13-week Parkour skill-acquiring program with in-depth class-by-class skill progressions, conditioning, and testing.
  • Managed comprehensive documentation for program operations.
  • Adapted programs in response to participant feedback and changing needs.
  • Established and maintained partnerships with community organizations to expand program reach.
  • Coordinated professional development workshops for staff to enhance program delivery.
  • Organized special events related to the promotion or awareness of the program's mission or purpose.
  • Provided guidance and support to program participants in navigating resources, services, and opportunities.
  • Negotiated contracts with vendors and service providers, securing favorable terms.
  • Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
  • Conducted research into best practices for program delivery, including methods for increasing efficiency and effectiveness.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Owner and Instructor

Fusion Dance
10.2010 - Current
  • Successfully ran classes in four (4) Alberta counties, with six (6) instructors
  • Conducted class sessions.
  • Performed comprehensive evaluations to assess processes and performance.
  • Maintained accurate documentation for employees and clients.
  • Supervised regular operational documentation.
  • Managed accounting and insurance responsibilities.
  • Handled various banking operations effectively, maintaining accuracy and efficiency.
  • Orchestrated space rentals and oversaw contract management.
  • Interacted with boards of directors of community leagues regarding rental contracts and volunteering opportunities.
  • Executed comprehensive advertising campaigns targeting diverse demographics.
  • Enhanced engagement within local community.
  • Coordinated and executed fundraising events to achieve financial objectives.
  • Actively engaged in various fundraising initiatives.
  • Public school liaison, managing school board contracts, and being contracted by them,
  • Scheduled classes and instructed classes within the school board parameters.
  • Delegated work to staff, setting priorities and goals.
  • Researched potential partners in order to expand services offered.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified new opportunities for growth, expansion, and diversification.
  • Managed daily operations of business, including hiring and training staff.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Developed strategic plans to increase profitability and efficiency.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Managed sales presentations to promote product and brand benefits.
  • Organized events such as trade shows and conferences.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

Shift Leader

Cannabis Industry
10.2024 - 08.2025
  • Temporary employment while attending school
  • Trained two (2) new employees and delegated daily tasks and responsibilities within a team of five (5) coworkers
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using TechPOS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.

Coach

Various Edmonton Clubs
09.2018 - 03.2025
  • Managed administrative tasks while supporting recreational and competitive gymnastics teams.
  • Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
  • Attended coaching clinics and workshops to stay current with coaching techniques and trends.
  • Assessed physical condition of athletes to determine readiness for competition.
  • Suggested exercise modifications to individual athletes to avoid strain and injury.
  • Collaborated with athletic directors, parents, and other coaches to support athlete development.
  • Verified consistent tracking of athlete performance metrics and participation statuses.
  • Developed and executed extensive training initiatives aligned with team capabilities.
  • Supervised practices and competitions in strict alignment with safety protocols.
  • Facilitated exercise routines to boost physical capabilities of athletes.
  • Fostered a positive and motivational environment to boost team morale and cohesion.
  • Facilitated various pre-season events such as tryouts and workshops targeting team goals.
  • Coached individuals in mastering rules, improving strategies, and embracing sportsmanship.
  • Mentored team members in order to build confidence and foster a supportive environment.
  • Organized and led team meetings to set goals, discuss strategies, and review performance.
  • Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
  • Enhanced team performance by developing and implementing effective coaching strategies.
  • Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.

Pharmacy Assistant

Guardian Drugs Morinville
10.2022 - 01.2023
  • Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
  • Completed daily paperwork associated with filling prescriptions accurately.
  • Followed safety procedures when handling hazardous chemicals, such as cleaning solutions.
  • Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Prepared labels for prescriptions and dispensed medications to patients.
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained pharmacy counter and related areas in clean, neat and organized fashion.
  • Received and stored incoming supplies and informed supervisors of stock needs and shortages.
  • Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
  • Verified accuracy of medication orders and entered data into pharmacy system.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders.
  • Performed administrative duties such as filing documents, faxing forms, answering phones.
  • Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
  • Communicated with insurance companies for billing purposes.
  • Answered telephone calls promptly and assisted customers by directing calls to appropriate personnel.
  • Ensured accuracy in data input processes, Kroll experience
  • Blister-Pak experience,

Education

Practice of Property Management

AREA
Calgary, AB
08-2025

Foundations of Real Estate

AREA
01-2025

Pharmacy Assistant

Sundance College
12-2023

Criminology

University of Winnipeg
07-1997

Skills

  • Foundational understanding of RECA and CREA
  • Records Management
  • Effective Contract Negotiation
  • Vendor management
  • Event Coordination
  • Effective Interpersonal Communication
  • Client Relations
  • Data Analysis Tracking
  • Effective Team Coordination
  • Strategic Decision Making
  • Critical Thinking for Problem Resolution
  • Collaborative Networking
  • Accurate Data Entry
  • Effective Collaboration Skills
  • Effective Verbal and Written Communication
  • Teamwork skills
  • Reliability and adaptability
  • Customer service

Timeline

Shift Leader

Cannabis Industry
10.2024 - 08.2025

Pharmacy Assistant

Guardian Drugs Morinville
10.2022 - 01.2023

Program Designer

Ninja Warrior Program
06.2019 - Current

Coach

Various Edmonton Clubs
09.2018 - 03.2025

Owner and Instructor

Fusion Dance
10.2010 - Current

Foundations of Real Estate

AREA

Pharmacy Assistant

Sundance College

Criminology

University of Winnipeg

Practice of Property Management

AREA

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Leila Neri