Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leila Khokher

Whitby,ON

Summary

I am a highly motivated individual with a history of success in managing operations, building teams and equipping employees with skills to independently handle business needs. I offer progressive experience combined with sound judgement and good problem-solving abilities. I am looking for a role where I can utilize my current management skills, strengthen new skills and grow within the company.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Buffalo Wild Wings
12.2022 - 06.2023
  • Directly responsible for ensuring the optimal guest experience
  • Ensured labour costs were controlled using effective scheduling
  • Monitored restaurant supply inventory, conducted weekly/monthly inventory, troubleshooting
  • Responsible for placing weekly food, chemical and liquor/beer orders
  • Trained and developed team members for their next role in-house (Supervisors, Managers)
  • Conducted team member performance reviews
  • Responsible for P&L review
  • Ensured guest metrics were above region target using Qualtrics XM
  • Collaborated with colleagues to create and implement effective systems


Service Manager

Buffalo Wild Wings
06.2018 - 07.2022
  • Directly responsible for serving/bartending team - scheduling, development, annual appraisals, hiring and firing
  • Conducted weekly Bar inventory
  • Placed weekly beer and liquor orders
  • Entrusted to train new managers for multiple locations across Ontario
  • Strong familiarity with COGS, Sales Mix, Labour and Sales Forecasting reports
  • Involved with LSM initiatives (including on-site visits)
  • #1 Company-Wide in 2021 for Dine-In Guest Metrics (Corporate and Franchise locations), Qualtrics
  • Maintained strong culture, centered around cross-training and developing talent
  • Consistently exceeded sales contests delegated by Home Office
  • Created in-house sales contests to increase sales profit
  • Familiar with Profit and Loss reports


Kitchen Manager

St. Louis Bar & Grill
02.2014 - 12.2017
  • Scheduled staff strategically to reduce labour costs
  • Monitored food costs at all times; firmly controlling food waste
  • Completed weekly food inventory including COGS report (BOH)
  • Responsible for placing restaurant supply orders weekly (GFS, United Small wares, etc.)
  • Strong understanding of ECOLAB, CINTAS and general cleaning products as well as proper cleaning procedures with said products
  • Strong belief in maintaining a safe, clean, organized and fun work environment for all staff
  • Responsible for hosting BOH staff meetings, with or without upper management present

Education

Certificate in Culinary Apprenticeship -

Humber College
Etobicoke, ON
11.2011

Skills

    Strong Leadership

    Building Culture

    Clear Communication

    Guest Hospitality

    Training and Development

    Proficient in Excel and Word

    Creating and Maintaining Systems

    Self-Motivated

    Highly Organized

    Attention to Detail

Certification

Food Handlers Certificate

Standard First Aid and CPR

Smart Serve

JHSC Manager Representative

Timeline

Assistant General Manager

Buffalo Wild Wings
12.2022 - 06.2023

Service Manager

Buffalo Wild Wings
06.2018 - 07.2022

Kitchen Manager

St. Louis Bar & Grill
02.2014 - 12.2017

Certificate in Culinary Apprenticeship -

Humber College

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Leila Khokher