Leila Khayampour
Issaquah,Washington
Summary
Results-driven Associate Product Manager with over a year of experience in product management, dedicated to leveraging data and cross-functional collaboration to enhance user experiences and drive business goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Associate Product Manager
Vendasta Technologies INC
04.2022 - 08.2024
- Collaborated with cross-functional teams to define and deliver product features aligned with strategic business objectives, ensuring timely and within-scope project execution
- Conducted market research and user testing to identify opportunities for product improvements, translating complex data into actionable insights
- Developed and tracked key performance metrics to assess product impact and inform roadmap prioritization, collaborating closely with the Data team
- Assisted in the planning and execution of short- and long-term product goals, contributing to successful product launches that enhanced user engagement
- Supported senior product managers in the execution of product strategy and roadmap planning for a Marketing product
- Engaged with users to understand their needs and pain points, synthesizing feedback into actionable product enhancements
- Prepared presentations and reports to communicate product status and performance metrics to stakeholders, ensuring transparency and alignment across teams
- Assisted in maintaining product documentation, facilitating effective communication between technical teams and non-technical stakeholders
Senior Technical support
Vendasta Technologies INC
04.2020 - 04.2022
- Researched and analyzed problem tickets, performed changes as required, and implemented and followed up to ensure problems were resolved
- Ensured all incidents are responded to and resolved in accordance with established standards and agreements
- Coordinated change requests requiring re-configuration or development, liaising with technical teams to ensure completed in accordance with timelines
- Conducting log analysis to identify and troubleshoot bugs in bank transactions for resolution purposes
- Executing data queries using SQL to retrieve and analyze information for both partners and customers
- Utilize CRM tools and strategies, such as Zendesk, to manage interactions with customers
- Be diligent in finding answers and keeping clients updated on bugs and other inquiries
- Maintain product knowledge and awareness of developments to brief Partners about releases and updates as necessary
Application Support Analyst
Dotin
09.2016 - 07.2019
- Conducted root cause analysis on recurring incidents to identify opportunities for improvements in application design or support procedures.
- Maintained strong relationships with stakeholders by providing exceptional service and communication throughout issue resolution process.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Optimized system performance through routine maintenance tasks such as database backups, log file reviews, and server health checks.
- Managed incident tracking system, ensuring accurate records and timely follow-ups on outstanding issues.
Education
Master of Science - Energy Economic
Bachelor of Science - Accountant
Skills
- Roadmap planning
- Product strategy
- Feature delivery
- Metrics creation
- Performance tracking
- User research
- JIRA
- Confluence
- SQL
- Zendesk
- Cross-functional team leadership
- Stakeholder management
- Excellent verbal and written skills
- Presentations
Certification
Google UX UI Design course
References
Available upon request.
Projects
Social Marketing, Led a team in the development of multilocation post as resulting in enhancing users engagement 20% Reputation Management, Conducted user research for review request feature identifying key areas for improvement that informed the product roadmap.
Timeline
Associate Product Manager
Vendasta Technologies INC
04.2022 - 08.2024
Senior Technical support
Vendasta Technologies INC
04.2020 - 04.2022
Application Support Analyst
Dotin
09.2016 - 07.2019
Bachelor of Science - Accountant
Master of Science - Energy Economic
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