Leila Jones
Boulder Creek
Summary
Dynamic banking professional with a strong work ethic and exceptional customer service skills, honed at Comerica Bank. Proven track record in enhancing customer satisfaction and loyalty through relationship building and compliance with banking regulations. Recognized for achieving branch performance goals and identifying sales opportunities, fostering a collaborative team environment.
Overview
21
21
years of professional experience
Work History
Teller
Comerica Bank
09.2004 - Current
- Processed customer transactions efficiently and accurately, ensuring compliance with bank policies.
- Assisted customers with account inquiries, resolving issues to enhance satisfaction and loyalty.
- Maintained cash drawer accuracy through diligent monitoring and reconciliation practices.
- Trained new tellers on operational procedures and customer service best practices.
- Analyzed customer feedback to identify areas for service improvement and implemented strategic solutions.
- Led team efforts in achieving branch performance goals by fostering collaboration among staff members.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Identified sales opportunities and referred customers to branch partners in financial services.
Education
High School Diploma -
Loma Prieta
Santa Cruz, CAGeneral Education
Cabrillo College
Aptos, CAAeronautics
West Valley College
Saratoga, CASkills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Relationship building and management
- Goal-oriented focus
- Compliance, banking laws, and regulations
- Listening and comprehension
- Customer relationship building
- Confidentiality and discretion
- Regulatory compliance
- Sales and Cross-selling
- Cheerful
Timeline
Teller
Comerica Bank
09.2004 - Current
High School Diploma -
Loma Prieta
General Education
Cabrillo College
Aeronautics
West Valley College