Leila Fazli
Richmond Hill
Summary
Dynamic customer service professional with a proven track record at No Frills, excelling in conflict resolution and relationship building. Recognized for enhancing customer satisfaction through empathetic complaint handling and effective problem resolution. Skilled in data entry and maintaining detailed records, ensuring seamless follow-up and improved customer loyalty.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
No Frills
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cashier
No Frills
05.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Teacher
Saba Highschool
01.1999 - 06.2021
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
- Led professional development workshops for peers on effective classroom management techniques.
Education
Master Of Arts - Teaching English As A Second Language
Islamic Azad University
Iran07.2014
Bachelor Of Arts - French Language And Literature
Allameh Tabatabaei University
Iran07.1999
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Customer satisfaction measurement
- Scheduling
- Follow-up skills
- Call management
- Paperwork processing
- Appointment scheduling
- Research
Languages
English
Full Professional
Persian
Native or Bilingual
French
Elementary
Certificate of calligraphy (handwriting)
Iran’s Calligraphy community
Timeline
Cashier
No Frills
05.2023 - Current
Teacher
Saba Highschool
01.1999 - 06.2021
Customer Service Representative
No Frills
Master Of Arts - Teaching English As A Second Language
Islamic Azad University
Bachelor Of Arts - French Language And Literature
Allameh Tabatabaei University
Similar Profiles
VIJAY KARUKAPPALLIL VENKITACHALAMVIJAY KARUKAPPALLIL VENKITACHALAM
Grocery Clerk at No FrillsGrocery Clerk at No Frills
KaramJeet KaurKaramJeet Kaur
Cashier at No FrillsCashier at No Frills
Ines ValenteInes Valente
Cashier at No FrillsCashier at No Frills