Leila El-Dana
Calgary,Canada
Summary
Resourceful Assistant Center Director known for productivity and efficient task completion. Skilled in team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and organizational skills to drive clinic success. Committed to fostering positive environments and achieving goals through collaborative teamwork and strategic planning.
Overview
7
7
years of professional experience
Work History
Assistant Center Director
Lasik MD
Calgary, Alberta
05.2022 - Current
- Ensure patient wait times are reasonable, verify patient files and assure the overall fluidity of the clinic’s traffic
- Supervise staff and their daily schedules effectively
- Circulate the waiting room area and respond to any patient concerns or questions immediately
- Develop and coach employees in how to constantly perfect their customer orientation performance
- Assisted Center Director in developing and managing staff schedules and ensuring coverage for all shifts.
- Provided guidance, support and mentorship to new employees and conducted performance evaluations.
- Developed, monitored and maintained a budget to ensure efficient use of resources.
In Theatre Sales manager
Landmark cinemas
06.2020 - 05.2022
- Collaborated with the Management team to effectively manage operations of the theatre (Including: labour cost, cost of sales, revenue control, speed of service, guest satisfaction, equipment and procedure training, safety of guests and cast, and product quality)
- With a focus on food service, the In-Theatre Sales Manager is responsible to manage day-to-day operations of the department with respect to revenue generation, effective scheduling & labour management, equipment maintenance & repair costs, speed of service, guest satisfaction, superior quality & preparation standards, food safety, cash management, and food service accounting
- Execute all food service programs at theatre-level including training and coaching of frontline cast, as well as, providing management peer guidance and direction with respect to execution
- Create engaging cast incentives to promote a variety of sales initiatives
- Accountable for inventory management which includes, but is not limited to, ordering & maintaining appropriate stock levels for business volume, maintaining control over expenditures, and minimizing shrink/waste within food service operations
- Communicate on an ongoing basis with management teams, including the General Manager and Regional In-Theatre Sales Manager, by attending all scheduled meetings and by use of the communication tools provided
- Engage with guests and make them feel special - helping to enrich people's lives through the power of movies
- Be available and visible to employees and guests; observe and assist with any potential issues
- Provide consistent performance feedback to all levels of employees and address performance issues in a timely manner using effective performance management tools
- Work safely and ensure all levels of cast are made aware of and follow work safe practices
- Ownership and accountability of budgets, targets, and results
Box Office manager
Landmark cinemas
12.2017 - 06.2019
- Collaborated with the Management team to effectively manage operations of the theatre
- Including, but not limited to employees scheduling, non-concession and local theatre marketing execution, new hire payroll processing, labour management & deployment strategy, and marketing programs
- Manage day-to-day operations of the theatre with a focus on labour management, reviewing KPI metrics, inventory management, and marketing programs
- Communicate on an ongoing basis with the management team, including the General Manager and operational leaders, by attending all schedule meetings and by use of the communication tools provided
- Greet and engage guests and make them feel special - helping to create exceptional experiences
- Be available and visible to employees and guests; observe and assist with potential issues
- Provide consistent performance feedback to all levels of employees and address performance issues in a timely manner using effective performance management tools
- Work safely and ensure all levels of cast are made aware of, and follow, safe work practices
- Ownership & accountability of budgets, targets, and results
Education
Alberta High School Diploma -
Dr. E.P. Scarlett High School
Calgary, Alberta06.2011
Skills
- Training and mentoring
- Team Development
- Staff evaluations
- Training and coaching
References
References available upon request.
Timeline
Assistant Center Director
Lasik MD
05.2022 - Current
In Theatre Sales manager
Landmark cinemas
06.2020 - 05.2022
Box Office manager
Landmark cinemas
12.2017 - 06.2019
Alberta High School Diploma -
Dr. E.P. Scarlett High School
Similar Profiles
Akari Xiaojie LangAkari Xiaojie Lang
Medical Receptionist / Office Administrator at Lasik MDMedical Receptionist / Office Administrator at Lasik MD
Gurleen KaurGurleen Kaur
Receptionist/ Administrative Assistant at Lasik MDReceptionist/ Administrative Assistant at Lasik MD
Rowena VelasquezRowena Velasquez
Clinical Assistant/Medical Receptionist at Lasik MdClinical Assistant/Medical Receptionist at Lasik Md
Sofia Lases RufeilSofia Lases Rufeil
Assistant Center Director at Lasik MDAssistant Center Director at Lasik MD
Craig DicksonCraig Dickson
Heavy Equipment Technician at Element Technical ServicesHeavy Equipment Technician at Element Technical Services