Leila Ducaleh
Toronto,ON
Summary
Dynamic and empathetic professional with a proven track record in patient care and team collaboration, honed across roles from Case Manager at Ian Martin Group to Clinical Nursing Student at Humber River Hospital. Excelled in decision-making and patient care, significantly enhancing patient experiences. Demonstrates a high-energy attitude and problem-solving abilities, adept at fostering positive outcomes in high-pressure environments. .
Overview
5
5
years of professional experience
1
1
Certification
Work History
Case Manager
Ian Martin Group
01.2022 - 04.2023
- Worked within Ontario and the Contact Management team Virually, speaking to individuals who’ve acquired COVID-19 to collect case data and identify potential contacts.
- ● Interviewed cases and their household contacts to identify potential exposures that
- ● Monitored the probable and confirmed case’s health status as required
- ● Provided advice to mitigate further exposure.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Clinical Nursing Student
Humber River Hospital
05.2021 - 08.2021
- Promoted patient safety by consistently maintaining a clean and organized clinical environment.
- Developed strong rapport with patients through active listening, empathy, and effective communication skills.
- Applied evidence-based practice principles in providing high-quality nursing care for optimal patient outcomes.
- Conducted thorough head-to-toe assessments for newly admitted patients while making careful documentation of findings.
- Collaborated with fellow nursing students to complete group projects, fostering teamwork within the clinical setting.
- Administered medications safely and accurately, adhering to strict protocols for dosage and administration.
- Provided compassionate care to diverse populations, addressing unique cultural and language barriers.
- Effectively managed time and prioritized tasks to optimize patient care during fast-paced clinical rotations.
Front Desk Receptionist
Delta Family Resource Centre
05.2019 - 08.2019
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed incoming calls, emails and faxes per day from customers.'
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Developed strong working relationships with team members, fostering a positive work environment.
Barista
Starbucks
10.2018 - 12.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Summer Volunteer
Humber River Hospital
05.2018 - 08.2018
- Provided emotional support and companionship to patients, improving their hospital stay experience.
- Restocked medical supplies.
- Improved patient morale through engaging recreational activities tailored to individual interests and abilities.
- Supported hospital staff by changing bedding and assisting with meals.
Education
Diploma - Registered Practical Nurse
George Brown College
Toronto, ON08.2021
High School Diploma -
North Albion Collegiate Institute
Toronto, ON06.2016
Skills
- Decision-Making
- Teamwork and collaboration
- Calm under pressure
- Patient care
- Clinical and academic experience
- High-energy attitude
- Adaptive team player
- Problem-solving abilities
- Engaging personality
Languages
English
Native or Bilingual
Somali
Full Professional
Certification
- Domestic violence risk assessment and management online training course - June 6, 2021
- Worker Health and Safety Awareness, The Ministry of Labour, Training and Skills Development's training - Jan 20,2021
Timeline
Case Manager
Ian Martin Group
01.2022 - 04.2023
Clinical Nursing Student
Humber River Hospital
05.2021 - 08.2021
Front Desk Receptionist
Delta Family Resource Centre
05.2019 - 08.2019
Barista
Starbucks
10.2018 - 12.2018
Summer Volunteer
Humber River Hospital
05.2018 - 08.2018
Diploma - Registered Practical Nurse
George Brown College
High School Diploma -
North Albion Collegiate Institute
- Domestic violence risk assessment and management online training course - June 6, 2021
- Worker Health and Safety Awareness, The Ministry of Labour, Training and Skills Development's training - Jan 20,2021
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