Leila De Vera
Toronto,ON
Summary
Adept at fostering client relations and boosting sales, demonstrated during my tenure at Atomy Canada, I excel in customer assistance and childcare expertise. Leveraging skills in sales training and activity planning, I've significantly enhanced customer satisfaction and children's well-being. My approach combines technical support with nurturing, promoting growth and positive outcomes in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Sales Agent
Atomy Canada
2019.01 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Live-Out Nanny
Shifra Mader
2021.03 - 2023.07
- Performed light housekeeping duties relevant to childcare areas ensuring cleanliness and safety standards were maintained consistently.
- Resolved conflicts between siblings or peers by employing effective problem-solving techniques promoting harmonious relationships.
- Assisted in potty training efforts for toddlers while maintaining a patient and supportive approach.
- Cultivated strong relationships with parents, ensuring open communication regarding their child''s progress and needs.
- Provided consistent discipline according to parental guidelines while respecting individual child''s needs.
- Enhanced children''s emotional well-being by implementing age-appropriate activities and routines.
- Collaborated with parents in setting developmentally appropriate goals for each child monitoring and tracking progress throughout the year.
Live-Out Nanny
Deryk Clark
2010.01 - 2020.06
- Performed light housekeeping duties relevant to childcare areas ensuring cleanliness and safety standards were maintained consistently.
- Resolved conflicts between siblings or peers by employing effective problem-solving techniques promoting harmonious relationships.
Education
No Degree - Business Management
CDI College
Toronto, ON07.2018
No Degree - Medical Care
Divine World College
Philippines03.2000
Skills
- Client Relations
- Customer Assistance
- Sales Training
- Technical Support
- Meal Preparation
- Activity Planning
- Outdoor activities
- Arts and crafts
- Childcare expertise
- Reading encouragement
- Multicultural Understanding
- Nutritional knowledge
Languages
English
Full Professional
Timeline
Live-Out Nanny
Shifra Mader
2021.03 - 2023.07
Sales Agent
Atomy Canada
2019.01 - Current
Live-Out Nanny
Deryk Clark
2010.01 - 2020.06
No Degree - Business Management
CDI College
No Degree - Medical Care
Divine World College
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