Leila Dali
Studio City
Summary
Operations Manager with extensive experience leading teams and workflows across creative, design, and product-driven environments, including wholesale logistics and fulfillment. Strong in procurement, vendor management, and optimizing workflows to enhance efficiency and reduce costs across the organization. Known for a proactive, solutions-driven approach that brings structure, clarity, and operational excellence to fast-paced, dynamic environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Claudia Afshar Design
02.2022 - Current
- Lead daily operations by ensuring accuracy, compliance, and alignment with client expectations, contributing to stronger client satisfaction and retention.
- Oversaw proposals, contracts, and project agreements, ensuring accuracy, compliance, and alignment with client expectations, contributing to stronger client satisfaction and retention.
- Improved operational processes by implementing structured documentation, refining workflows, and improving communication across designers, vendors, and subcontractors, enhancing project efficiency and reducing delays.
- Managed all purchasing, invoicing, and project budgets, maintaining financial accuracy, supporting cost control initiatives, and enabling seamless project billing.
- Led procurement and vendor management, sourcing materials, negotiating favorable terms, and coordinating deliveries to ensure projects adhered to design vision and timelines.
- Handled administrative functions such as client communication, scheduling, and project reporting to maintain clarity and operational efficiency.
Warehouse and Fulfillment Manager
Sheila Fajl Jewelry
08.2014 - 02.2019
- Managed end-to-end warehouse and fulfillment, overseeing the flow of incoming and outgoing merchandise, allocating inventory, and ensuring accurate, timely order processing for e-commerce, retail, and B2B channels.
- Coordinated cross-functional efforts with production, design, and overseas factories to plan future product lines, monitor timelines, and align inventory with sales forecasts and seasonal demand.
- Built and nurtured strong relationships with buyers, vendors, and internal teams, resolving issues proactively, improving communication, and ensuring seamless collaboration across all channels.
- Optimized inventory and quality control, monitoring stock levels, inspecting merchandise for standards compliance, and improving workflows to enhance efficiency and accuracy.
- Led hiring, training, and team development, driving productivity and process improvements that contributed to doubling company sales and significantly increasing fulfillment effectiveness.
Education
Bachelor of Arts - Apparel Design And Merchandising
California State University, Northridge
Northridge, CAAssociate of Arts - Liberal Arts And Sciences
Santa Monica College
Santa Monica, CASkills
- Ivy (By Houzz)
- QuickBooks
- Shopify
- Google Suite
- Asana
- Studio Designer
- Procurement
- Project oversight
- Account relationship management
- Effective problem resolution
Certification
Lean Six Sigma White Belt (In Progress)
Languages
English
Native or Bilingual
Swedish
Native or Bilingual
Timeline
Operations Manager
Claudia Afshar Design
02.2022 - Current
Warehouse and Fulfillment Manager
Sheila Fajl Jewelry
08.2014 - 02.2019
Bachelor of Arts - Apparel Design And Merchandising
California State University, Northridge
Associate of Arts - Liberal Arts And Sciences
Santa Monica College