Leila Abdi
Ottawa,ON
Summary
TO SUCCEED IN ENVIRONMENT OF GROWTH AND EXCELLENCE AND EARN A
JOB WHICH PROVIDES ME JOB SATISFACTION AND SELFDEVELOPMENT.TO
HELP ME ACHIEVE PERSONAL AS WELL AS ORGANIZATIONAL GOALS
Overview
8
8
years of professional experience
Work History
Call Center Representative
MILLENNIUM
Ottawa, Ontario
01.2022 - 12.2023
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
Customer Service Representative
Red Cross Volunteer
Ottawa, Ontario
07.2019 - 12.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Cashier
Loblaws
Ottawa, Ontario
09.2015 - 07.2016
- Provided personal care assistance and support to clients, including bathing, dressing, grooming, toileting and mobility.
- Assisted clients with activities of daily living such as eating, drinking and medication reminders.
- Accompanied clients to medical appointments and monitored vital signs.
- Answered customer inquiries regarding store policies and procedures.
Education
High School Diploma -
Algonquion College
Ottawa, ONSkills
- Mobility Assistance
- Emotional Support
- Personal Hygiene Assistance
- Dementia Care
- Meal Preparation
- Vital signs monitoring
Timeline
Call Center Representative
MILLENNIUM
01.2022 - 12.2023
Customer Service Representative
Red Cross Volunteer
07.2019 - 12.2021
Cashier
Loblaws
09.2015 - 07.2016
High School Diploma -
Algonquion College