Leila Abdi
Ottawa,ON
Summary
TO SUCCEED IN ENVIRONMENT OF GROWTH AND EXCELLENCE AND EARN A
JOB WHICH PROVIDES ME JOB SATISFACTION AND SELFDEVELOPMENT.TO
HELP ME ACHIEVE PERSONAL AS WELL AS ORGANIZATIONAL GOALS
Overview
8
8
years of professional experience
Work History
Call Center Representative
MILLENNIUM
Ottawa, Ontario
01.2022 - 12.2023
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
Customer Service Representative
Red Cross Volunteer
Ottawa, Ontario
07.2019 - 12.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Cashier
Loblaws
Ottawa, Ontario
09.2015 - 07.2016
- Provided personal care assistance and support to clients, including bathing, dressing, grooming, toileting and mobility.
- Assisted clients with activities of daily living such as eating, drinking and medication reminders.
- Accompanied clients to medical appointments and monitored vital signs.
- Answered customer inquiries regarding store policies and procedures.
Education
High School Diploma -
Algonquion College
Ottawa, ONSkills
- Mobility Assistance
- Emotional Support
- Personal Hygiene Assistance
- Dementia Care
- Meal Preparation
- Vital signs monitoring
Timeline
Call Center Representative
MILLENNIUM
01.2022 - 12.2023
Customer Service Representative
Red Cross Volunteer
07.2019 - 12.2021
Cashier
Loblaws
09.2015 - 07.2016
High School Diploma -
Algonquion College
Similar Profiles
Braedon ThomasBraedon Thomas
Night Shift Cleaner at MillenniumNight Shift Cleaner at Millennium
Pamela BergauPamela Bergau
Medical Assistant at MillenniumMedical Assistant at Millennium
Marivic PajeMarivic Paje
Cleaner at MillenniumCleaner at Millennium