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Leiha Windham
Los Angeles
Summary
Compassionate and detail-oriented Mental Health and Recovery Advocate skilled in implementing individualized treatment plans and collaborating with multidisciplinary teams. Known for providing crisis intervention and fostering relationships, aimed at improving client outcomes and mental health advocacy.
Overview
3
3
years of professional experience
Work History
Scheduling Coordinator
True Vision Staffing Care
Los Angeles, CA
01.2021 - 08.2021
- Coordinated scheduling for staffing assignments to ensure optimal coverage and service delivery.
- Managed communication between clients and staff to address scheduling needs promptly.
- Utilized scheduling software to streamline appointment bookings and minimize conflicts.
- Assisted in developing and implementing efficient scheduling processes to enhance operational workflow.
Cashier
Charo Chicken
Torrance, CA
09.2021 - 07.2022
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted in training new cashiers on operational procedures and best practices.
Behavioral Health Technician
Grow ABA
Woodland Hills, CA
08.2023 - 12.2023
- Implemented individualized treatment plans to support client behavioral goals.
- Monitored patient progress and documented significant behavioral changes.
- Collaborated with multidisciplinary teams to enhance care strategies.
- Developed and conducted engaging therapeutic activities for clients.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
Front Desk Receptionist/Unarmed Security Officer
Allied Universal Security Services
Century City, CA
11.2022 - 05.2024
- Greeted and assisted visitors with a professional demeanor, ensuring positive first impressions.
- Managed multi-line phone systems, directing calls to appropriate personnel efficiently.
- Maintained accurate visitor logs, ensuring compliance with security protocols and procedures.
- Collaborated with security personnel to monitor access points, enhancing overall facility safety measures.
Education
High School Diploma -
University High School Charter
Los Angeles, CA06-2022
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA06-2029
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Recovery guidance
- Boundary setting
- Substance abuse awareness
- Peer support ethics
- Self-care management
- Problem-solving skills
- Relationship building skills
- Mental health advocacy
Languages
English
Full Professional
Timeline
Behavioral Health Technician
Grow ABA
08.2023 - 12.2023
Front Desk Receptionist/Unarmed Security Officer
Allied Universal Security Services
11.2022 - 05.2024
Cashier
Charo Chicken
09.2021 - 07.2022
Scheduling Coordinator
True Vision Staffing Care
01.2021 - 08.2021
Bachelor of Science - Psychology
Liberty University
High School Diploma -
University High School Charter