Leigh Thomson
Edmonton,AB
Summary
Dedicated Payroll Trainer with expertise in developing comprehensive training plans and materials. Proven track record in enhancing employee knowledge and ensuring operational efficiency through detailed process documentation.
Overview
24
24
years of professional experience
Work History
Payroll Trainer
Government of Alberta
Edmonton, AB
02.2025 - Current
- Developed comprehensive training plans for new payroll staff, detailing objectives and timelines.
- Designed and updated training materials to improve employee knowledge and performance.
- Created and maintained payroll business process documentation and checklists for enhanced efficiency.
- Supported Pay and Benefits Administrators in executing complex payroll transactions.
- Participated in User Acceptance Testing to identify issues during system upgrades.
- Contributed expertise to process improvement projects, effectively resolving issues.
- Responded to employee escalations, delivering exceptional customer service to de-escalate situations.
Acting Team Lead Position
Government of Alberta
Edmonton, Alberta
03.2024 - 04.2024
- Managed operational requirements to fulfill business and client needs effectively.
- Assessed workloads, reallocating resources to maintain balance.
- Identified and distributed crucial reports for timely completion.
- Conducted salary audits to ensure accuracy.
- Arranged necessary staff training sessions.
- Met service delivery expectations consistently across GOA.
Payroll Specialist
Government of Alberta
Edmonton, Alberta
11.2020 - 01.2023
- Developed training materials and conducted sessions for Service Alberta Hire Team.
- Collaborated with Centre of Excellence on multiple projects, enhancing data governance efforts.
- Participated in User Acceptance Testing to ensure product quality and functionality.
- Resolved Bernie Tickets and coordinated with Centre of Excellence for efficient issue resolution.
- Managed Service Alberta Hire Mailbox and tracking sheet to optimize task distribution.
- Addressed employee escalations, providing exceptional customer service to de-escalate situations.
- Analyzed and reviewed data to identify potential pay-impacting situations.
Payroll Specialist -ERP Project
Government of Alberta
Edmonton, Alberta
05.2019 - 11.2020
- Executed UAT Payroll testing for multiple cycles, including acceptance and dress rehearsal for 1GX.
- Verified accuracy of conversion files during 1GX migrations from Imagis.
- Processed 2A payroll for four ministries, ensuring compliance and accuracy.
- Reviewed data to identify and resolve potential pay-related issues.
- Developed business processes to ensure Pay and Benefits compliance.
Payroll Specialist
Government of Alberta
Edmonton, Alberta
01.2002 - 04.2019
- Processed payroll for over 500 employees bi-weekly, ensuring accuracy in payments and deductions.
- Researched payroll discrepancies, providing corrective actions to maintain data integrity.
- Mentored team members on best practices and compliance with regulations and policies.
- Collaborated with stakeholders to ensure adherence to directives and legislation.
- Maintained in-depth knowledge of collective agreements and industry regulations.
- Ensured consistent alignment with payroll policies and procedures across all operations.
Skills
- Problem-solving expertise
- Customer service excellence
- Payroll training facilitation
- End-to-end processing
- Policy and procedure compliance
- User acceptance testing
Volunteer Work - President Avonmore Community League
- Leadership and Governance -worked with strategic plan and bylaw regulation
- Community representation -communicated with residents, local government, and other organizations
- Strategic Planning - help to develop and implement the leagues goals and objective
- Collaboration- foster collaboration amount board members, volunteers, and community stakeholders
- Financial oversight- ensure the league manages its financial reponsibility
References
References available upon request.
Timeline
Payroll Trainer
Government of Alberta
02.2025 - Current
Acting Team Lead Position
Government of Alberta
03.2024 - 04.2024
Payroll Specialist
Government of Alberta
11.2020 - 01.2023
Payroll Specialist -ERP Project
Government of Alberta
05.2019 - 11.2020
Payroll Specialist
Government of Alberta
01.2002 - 04.2019
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