Leigh Krook
Edmonton,AB
Summary
My objective is to find employment I can enjoy and to gain fulfillment from my work. I put a great deal of care and attention to detail into my efforts and it is important to me to contribute to something that matters. Seeking part time employment, preferably on weekends. It’s not my priority to climb the ladder; just trying to make a living while redefining my lifestyle and working on my goals
Overview
9
9
years of professional experience
Work History
Bartender
The Gardens
09.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Manager / Server / Bartender
Boston Pizza Ice District
11.2020 - 11.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
MOD / Server
The Holy Roller
11.2018 - 10.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Operations Manager / Server / Bartender
Cured Wine Bar
06.2016 - 10.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Skills
- Meticulous attention to detail & Organization
- Punctuality & Preparedness
- Leadership & Initiative
- Honesty & Integrity
- Teamwork
- Problem-solving
- Team leadership
- Operations management
- Customer service
Languages
English
Native or Bilingual
Timeline
Bartender
The Gardens
09.2024 - Current
Manager / Server / Bartender
Boston Pizza Ice District
11.2020 - 11.2021
MOD / Server
The Holy Roller
11.2018 - 10.2019
Operations Manager / Server / Bartender
Cured Wine Bar
06.2016 - 10.2018
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