Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Websites
Timeline
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LEIGH CHAPPLE

Salmon Arm,BC

Summary

Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Store Manager

The Source/Best Buy Express
Salmon Arm, British Columbia
03.2023 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Analyzed financial data to identify areas of improvement.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Managed daily banking activities such as deposits and withdrawals.

Store Manager

Henry's Camera
Vancouver, BC
07.2022 - 04.2023
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Store Manager

Freedom Mobile
Abbotsford, British Columbia
01.2019 - 07.2022
  • Recruiting, training, supervising and appraising staff.
  • Managing budgets.
  • Maintaining statistical and financial records.
  • Creation and adaptation of weekly monthly Action Plans.
  • Dealing with customer queries and complaints.
  • Overseeing pricing and stock control.
  • Maximizing profitability and setting/meeting sales targets, including motivating staff to do so.
  • Ensuring compliance with health and safety legislation.
  • Preparing promotional materials and displays.
  • Liaising with head office.

Lead Hand Journeyman Insulator

Gemini Projects
Ponoka, Alberta
02.2018 - 09.2018
  • Coordinate staff to complete modules in an efficient and timely manner.
  • Installation of insulation and cladding.
  • Pattern development.

Journeyman Insulator

Vertex
Edmonton, Alberta
12.2011 - 02.2018
  • Forming and loading of Site Packages by hand and with Bobcat.
  • Installation of insulation and cladding on piping and other equipment.
  • Assemble pre-fabricated building packages.
  • Removal and re-installation of metal roof paneling to facilitate compressor engine removal.
  • Measure, cut and erect Utilidor enclosures and buildings.

Promotions Manager / DJ / Security

Boomers Pub
Rocky Mountain House, AB
01.2010 - 12.2011
  • Creation and execution of promotional ideas and events.
  • Playing Music.
  • Crowd Safety.
  • Installation, maintenance and repair of sound and lighting equipment.

Contractor

Laebon Homes
Rocky Mountain House, AB
03.2010 - 09.2010
  • Reviewed and interpreted blueprints, specifications, and other technical documents to ensure accurate project execution.
  • Assisted in the preparation of construction sites by clearing debris, leveling ground and erecting scaffolding.
  • Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
  • Utilized power tools such as saws, drills and sanders when necessary on projects.
  • Conducted regular maintenance checks on all tools used during construction process ensuring that they were properly functioning at all times.
  • Cleaned job sites daily removing debris, dirt and hazardous materials safely.

Promotions Manager/DJ/Security/Hotel Maintenance Engineer

Tamarack Motor Inn
Rocky Mountain House, AB
01.2005 - 02.2010
  • Organize and execute promotional ideas and events.
  • Responsible for playing music, crowd safety, customer service.
  • Installation, maintenance and repairs of light and sound equipment.
  • General maintenance and repairs for adjoining hotel and restaurant

Contractor

Independent
Red Deer, AB
01.2005 - 12.2006
  • Reviewed and interpreted blueprints, specifications, and other technical documents to ensure accurate project execution.
  • Assisted in the preparation of construction sites by clearing debris, leveling ground and erecting scaffolding.
  • Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
  • Utilized power tools such as saws, drills and sanders when necessary on projects.
  • Conducted regular maintenance checks on all tools used during construction process ensuring that they were properly functioning at all times.
  • Cleaned job sites daily removing debris, dirt and hazardous materials safely.

Education

High School Diploma: Grade 12 -

Delisle Composite School
1995

Skills

  • Store operations oversight
  • Store opening and closing procedures
  • Employee supervision and motivation
  • Cellular market knowledge
  • Staff training and development
  • Retail inventory management
  • Accurate cash handling
  • Outstanding communication skills
  • Recruiting and hiring

Affiliations

Rocky Mountain House Kinsmen Member - 2010-2012

Arena Announcer for Rocky Rams Sr Mens Hockey Team - 2010-2013

Accomplishments

  • Freedom Mobile - Sales Excellence Award for Top Tier Store in Canada- 2021
  • TheSource - Ultimate Spartan Award for Top Store in District - July 2023
  • TheSource - Shooting Star Award - Most Improved Store in District - 2023

Certification

  • Canadian Red Cross Emergency First Aid / CPR Level C

Timeline

Store Manager

The Source/Best Buy Express
03.2023 - Current

Store Manager

Henry's Camera
07.2022 - 04.2023

Store Manager

Freedom Mobile
01.2019 - 07.2022

Lead Hand Journeyman Insulator

Gemini Projects
02.2018 - 09.2018

Journeyman Insulator

Vertex
12.2011 - 02.2018

Contractor

Laebon Homes
03.2010 - 09.2010

Promotions Manager / DJ / Security

Boomers Pub
01.2010 - 12.2011

Promotions Manager/DJ/Security/Hotel Maintenance Engineer

Tamarack Motor Inn
01.2005 - 02.2010

Contractor

Independent
01.2005 - 12.2006

High School Diploma: Grade 12 -

Delisle Composite School
  • Canadian Red Cross Emergency First Aid / CPR Level C

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LEIGH CHAPPLE