Leigh Best
Durham,ON
Summary
Prior to re-entering the work force, I was a stay at home home schooling mom of seven. I learned the importance of thinking out side the box while maintaining the home, preparing daily lessons and managing extra curricular activities.
I appreciate and have understanding of difficulties facing our youth. I have the ability to provide confidentiality and compassion no matter what situation presents itself without passing judgment.
I am able to switch gears when any situation arises while providing calm direction, accepting input graciously from other team members.
Overview
6
6
years of professional experience
Work History
Parts Counter Person /Receptionist Administrator
A & E Automotive
08.2022 - Current
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.
- Responded promptly to phone inquiries from customers seeking advice or assistance in selecting appropriate components.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Acted as first point of contact and set appointments for prospective clients.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
Office Administrative Assistant
McIntee Real Estate
07.2019 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Volunteered to help with special projects of varying degrees of complexity.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
House Cleaner
Self-employeed
05.2019 - 08.2022
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
Education
High School Diploma -
Father John Redmond
06-1992
Skills
-Excellent communication and understanding
-Ability to multitask while prioritizing importance of work
-Maintaining a positive and pleasant attitude in a multitude of situations
-Keeping goals in focus, understanding some take patience and time
-Active and compassionate listener
-Thinking calmly and clearly prior to speaking
-Ability to defuse tumultuous situations without becoming escalated
Languages
English
Timeline
Parts Counter Person /Receptionist Administrator
A & E Automotive
08.2022 - Current
Office Administrative Assistant
McIntee Real Estate
07.2019 - 08.2022
House Cleaner
Self-employeed
05.2019 - 08.2022
High School Diploma -
Father John Redmond
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