Heaven Leigh Duquette
New Westminster
Summary
Recent education in Office Administration provides a solid foundation for applying skills in a professional environment. Academic achievements in problem-solving, business communication, and interpersonal relations have sharpened analytical abilities. Over 10 years of customer service experience highlight a commitment to excellence and strong organizational skills. This combination of academic success and practical experience positions as a dynamic professional ready to contribute significantly to the organization's success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
PROGRAM ASSISTANT
Indigenous Service Canada
05.2024 - 11.2024
- Provided Administrative support to colleagues
- Directed phone calls and emails
- Maintained files and created documents using word and excel
- Tactfully listened and recorded detailed complaints and forwarded to appropriate directorate
SERVING
Spirit Ridge Resort - The Bear the Fish the Root and the Berry
06.2021 - 12.2023
- Maintaining high quality formal table service to customers
- Organizing large parties’ reservations and special requests
- Working together with other servers, kitchen staff, and managers to ensure the restaurant is operated efficiently
- Resolved customer complaints by providing proper solutions
HOUSEKEEPING/ COMBO WORKER
Royal Camp Services
02.2019 - 06.2021
- Maintain, clean and stock 1 bunk (38 rooms) per 12hr day
- Proper use of chemicals and PPE
- Fire warden – follow and enforce safety rules and evacuation procedures
- Complete a field level hazard assessment daily
- Royal Camps provides remote accommodation and workforce housing solution. I worked there remotely for 21 days on and 7 days off rotation. As a part of housekeeping, I maintained cleanliness, safety and quality throughout the camp. As a combo worker, my responsibilities also included working as a line cook when needed.
SERVING
SIGA Dakota Dunes Casino
02.2013 - 02.2019
- Responsible alcohol service
- Taking payments, cover breaks, training new employees, banquets/special events server, cross-trained on bar
- Casino cash out procedures
- As a part of the Food and Beverage Department, my job was to deliver traditional First Nations hospitality and to excel in friendly, courteous customer service in the restaurant, high limit room and gaming floor.
Education
Associate of Arts - Indigenous Studies
Native Education College
Vancouver, BC06-2027
First Nations Technology Council
GIS/GPS Mapping Technician Certificate
Vancouver, BC12-2025
Office Administration Certificate -
Native Education College
Vancouver, BC06-2024
Skills
- Office administration procedures
- Proficient in Microsoft Office
- Task prioritization skills
- Effective communication
- Writing & Editing
- Service excellence
- Professional communication skills
Certification
- FIRST AID
- WHMIS
- FOOD SAFE
- SERVE IT RIGHT
Timeline
PROGRAM ASSISTANT
Indigenous Service Canada
05.2024 - 11.2024
SERVING
Spirit Ridge Resort - The Bear the Fish the Root and the Berry
06.2021 - 12.2023
HOUSEKEEPING/ COMBO WORKER
Royal Camp Services
02.2019 - 06.2021
SERVING
SIGA Dakota Dunes Casino
02.2013 - 02.2019
Associate of Arts - Indigenous Studies
Native Education College
First Nations Technology Council
GIS/GPS Mapping Technician Certificate
Office Administration Certificate -
Native Education College