Leigh Anne Lavitoria
Edmonton,Canada
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Sales Associate
Urban Planet
08.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Customer Service Representative/Money Rep/Floor/Cashier
Longo's Yonge and Sheppard
07.2019 - 03.2024
- Deliver exceptional customer service committed to serving people with compassion supported by family standards
- Provide customers with a positive and enjoyable environment centered around efficient collaborative effort among team members
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responsible for handling/counting cash at Point of Sales (POS) and use of Store Management Suite (SMS) for counting money
- Promptly help the customers with any concerns and information about products and services
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Volunteer
The Salvation Army, Christian Church
06.2020 - 01.2021
- Collaborated with a team of volunteers to sort out donated foods catered for the homeless
- Maintained a smooth and efficient sorting system by communicating effectively with fellow volunteers
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
High School Library Assistant Volunteer
William Lyon Mckenzie
09.2018 - 01.2019
- Contributed to increased student achievement levels with targeted instructional support on research methods and citation techniques.
- Evaluated collection content regularly for relevance, quality, diversity, replacing outdated materials as needed.
- Assisted in the development of a thriving reading culture by organizing engaging book clubs and author visits.
- Ensured compliance copyright laws other relevant regulations through careful monitoring of library materials usage.
- Managed inventory of books, periodicals, and multimedia materials to ensure accurate records and timely processing of acquisitions.
- Established partnerships with local public libraries for enhanced resource sharing opportunities among students.
Education
High School Diploma -
Yorkdale Secondary School
Toronto, ON11.2021
Ontario Secondary School Diploma -
William Lyon Mackenzie Collegiate Institute
Toronto, ON06.2020
Skills
- Computer proficient
- Multi-tasking strength
- Training development aptitude
- Money handling abilities
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Customer service
- Excellent people skills
- Reliable and punctual
- Goal oriented
Languages
English
Full Professional
Timeline
Sales Associate
Urban Planet
08.2024 - Current
Volunteer
The Salvation Army, Christian Church
06.2020 - 01.2021
Customer Service Representative/Money Rep/Floor/Cashier
Longo's Yonge and Sheppard
07.2019 - 03.2024
High School Library Assistant Volunteer
William Lyon Mckenzie
09.2018 - 01.2019
High School Diploma -
Yorkdale Secondary School
Ontario Secondary School Diploma -
William Lyon Mackenzie Collegiate Institute
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